Third Shift Customer Service

Planet Fitness Franchising, LLC; Westerville (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A fitness franchise in Ohio is seeking an Overnight Cleaner to maintain the cleanliness of the facility and provide exceptional service to members. This full-time position requires a passion for fitness, attention to detail, and strong customer service skills. Hours are from 10 PM to 6 AM, Monday through Friday.

Qualifications

• Cleaning background preferred.
• Ability to interact positively with members and co-workers.
• Punctuality and reliability is a must.

Responsibilities

• Ensure all areas of the facility are clean and presentable.
• Greet members and provide excellent customer service.
• Report broken or missing equipment to the Club Manager.

Skills

Customer Service skills

Attention to detail

Cleaning skills

Education

High School diploma/GED equivalent

Job description

Job Summary

The Overnight Cleaner will be responsible for the overall cleanliness of all areas of the facility to ensure a positive and safe member experience. Position hours are 10pm through 6am, Monday through Friday weekly. This position is Full Time.

Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Maintain the neatness and cleanliness of the club
• Monitor for safety of persons and cleanliness in the club
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
• Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

• Cleaning background preferred
• Customer Service background preferred
• A passion for fitness and health
• Upbeat and positive attitude!
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent preferred
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Acknowledgement of members when maintaining the facility
• Must be able to occasionally lift up to 50 lbs
• Will dilute and clean with chemicals throughout shift
• Clean and sanitize equipment, restrooms and surfaces throughout the club
• Monitor club and assist members throughout entirety of shift