Customer Service Representative (Seasonal)

Allegheny County Treasurer's Office; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Part time

Job summary

Allegheny County Treasurer’s Office is seeking a Customer Service Call Center Representative for a seasonal, fixed-term assignment in Pittsburgh. The role emphasizes empathy, patience, and accuracy while assisting residents with tax bills, Homestead and Senior Tax Relief information, and online services.

The position supports residents by answering inquiries, printing and sending bills, and guiding users through forms and online access.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of customer service experience preferred.
• Proficiency with Microsoft Office Suite.
• Strong verbal and written communication skills.

Responsibilities

• Answer incoming calls and chat messages promptly and professionally.
• Provide accurate information or escalate to appropriate departments.
• Print, mail, and email bills, receipts, and documents.
• Explain tax bills, assessments, and refunds.
• Research government programs to assist residents.
• Navigate government systems to update resident information.
• Escalate inquiries to supervisors when needed.
• Guide residents on accessing online services and completing forms.
• Share policy and system updates with team.

Skills

Independent work

Conflict resolution

Communication

English language

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Customer Service Call Center Representative in the Allegheny County Treasurer’s Office plays a key role in delivering exceptional service to residents and taxpayers. This position represents the Treasurer’s Office in a professional, efficient, and courteous manner. It requires consistently demonstrating empathy, patience, and respect while assisting the public. Representatives must maintain solid knowledge of all programs offered through the Treasurer’s Office, including Homestead and Senior Tax Relief, to provide accurate information and support. This is a seasonal, fixed term position expected to last between 4 and 6 months. This position will not exceed six months and will not result in placement into a permanent role.

Duties & Responsibilities

• Answering incoming phone calls and/or chat messages quickly and professionally.
• Assisting Allegheny County residents by providing accurate information or transferring inquiries to the appropriate departments.
• Printing, mailing, and emailing bills, receipts, and other documents.
• Understanding and explaining tax bills, assessments, and refunds.
• Researching Government programs to provide residents with up-to-date information.
• Navigating Government systems to locate and update resident information.
• Identifying when inquiries need escalation to supervisors or specialized departments.
• Providing step-by-step guidance to residents on how to access online services or complete required forms.
• Supporting team members by sharing updates on policy changes, system updates, or frequently asked questions.

Knowledge, Skills, and Abilities

• Work independently and professionally as a representative of the Treasurer’s Office.
• Utilize conflict resolution and problem-solving skills.
• Excellent and clear communication both verbally and written.
• Proficient in the English language.

Training & Experience

• High School Diploma or equivalent.
• 1-3 years’ experience in Customer Service experience preferred.
• Proficiency in Microsoft Office Suite required.