Treasurer's Office - CAPP Supervisor

Arlington Arts; Arlington (VA); Presencial; USD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Dental benefits

Vacation and sick leave

Tuition reimbursement

Generous retirement plan

Descripción de la vacante

A local government office is seeking a Treasury Section Coordinator I to supervise the daily operations of the Customer Service Section. This role involves managing a team, ensuring quality control, and supporting operations for tax account management. Candidates should have experience in public administration and staff supervision. This is a full-time, in-office position located in Arlington, Virginia, offering a competitive benefits package.

Formación

• Some college in public administration, business administration, or a field directly related to the area of assignment.
• Considerable experience in public administration is preferred.
• Experience monitoring the work of professional and clerical staff.

Responsabilidades

• Direct daily operations and quality control of the Customer Service Section.
• Train and supervise a team of eight customer service staff.
• Manage and evaluate Customer Service/CAPP programs and helpdesk activities.

Conocimientos

Public administration

Customer service

Microsoft Office Suite

Staff supervision

Problem resolution

Educación

Some college in public/business administration

Descripción del empleo

Job Description

Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Arlington County Treasurer's Office is seeking a Customer Service and Customer Assessment and Payment Portal (CAPP) supervisor to direct the daily operations, quality control, and performance of the Customer Service Section. This position trains and supervises a staff of eight people who support businesses and individuals managing their tax accounts, customer records, and online payments. The Customer Service Section serves Arlington’s citizens every day in person, by phone, and by email. This team provides in‑person service to customers who come into the office to make payments or seek assistance with their tax accounts, utilities bills, parking tickets or dog licensing. In addition, this position will manage the registration for real estate tax accounts upon notification of property transfer or title changes, and compile and analyze data on all areas assigned to the Customer Service Section including funds handling, CAPP functionality, the automatic bank debit program (ABD), and dog licensing. This position also oversees Customer Service Section projects and initiatives focused on retrieving, maintaining, and improving data accuracy and organization. The supervisor is the subject‑matter expert on cashiering and related systems for the Treasurer’s Office and serves as a liaison with other divisions within the Treasurer’s Office, other County agencies, and outside parties.

Responsibilities

• Ensuring quality control for staff work in the Customer Service Section, including ABD, CAPP enrollment, real estate registrations, dog licensing, and cash handling.
• Monitoring the CAPP email box and phone lines for volume to ensure proper staffing throughout the tax year.
• Managing and evaluating Customer Service/CAPP programs, functions, and helpdesk activities.
• Identifying areas for system improvements, recommending prioritization and writing requirements, and working closely with developers until changes are ready for testing to improve the customer experience, develop reporting, streamline work, or make staff more efficient.
• Training, assigning work, and supervising the performance of eight Customer Service team members who provide technical support to businesses and individuals managing their tax accounts.
• Training staff from other divisions on cashiering and cash handling during the main tax period.
• Supporting management with strategic planning for the Operations Division.
• Researching and resolving complex issues and ensuring resolution is communicated to appropriate parties.

Qualifications

Minimum Qualifications

• Some college in public administration, business administration, or a field directly related to the area of assignment.

Substitution(s)

Additional education may be substituted for experience. Additional experience may be substituted for education.

Desirable Qualifications

• Considerable experience in public administration, including programs like those in the Treasurer’s Office.
• Experience monitoring the work of professional and clerical staff.
• Proficiency with a wide range of software programs, specifically Microsoft Office Suite or similar software.
• Experience working directly with the public, explaining policies, procedures, and/or tax regulations to customers.

Background Check

A pre‑employment criminal records check will be conducted, including checks of the criminal record, driving record, education, professional licensure, and credit history. Applicants must sign a release authorizing the County to obtain background information.

Additional Information

Work hours: Monday through Friday, 8:00 a.m. – 5:00 p.m. This is not a remote opportunity. Employees are expected to be in the office full‑time.

The official title of this position is Treasury Section Coordinator I.

All positions within the Treasurer’s Office are Non‑Bargaining (NB).

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, and a generous retirement plan.

Arlington County is committed to advancing diversity, equity, access, and inclusion across all its services, activities, and programs.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Finance and Sales

Industry

Government Administration