Customer Service Representative REMOTE WORK

TalentLyft; Charleston (SC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Prescription plans

401k match

Pet insurance

Wellness coaching

Tuition assistance

Professional development reimbursement

Brand discounts

Job summary

Local 222 in Charleston, SC is hiring a customer service representative to manage customer queries and complaints across multiple channels. You will also process orders, modifications, and escalate issues as needed, while staying calm under pressure and delivering accurate information.

This role requires strong communication, CRM familiarity, and a proven ability to meet service targets. We offer comprehensive medical plans, a 401k match, and development opportunities for growth.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma.

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Skills

Customer support experience

Quota achievement

Phone handling

CRM familiarity

Customer orientation

Communication skills

Time management

Education

High school diploma

Tools

CRM software

Job description

Local 222 are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escape complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with peoples.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

In addition to our truly #Ridiculous culture, you’ll enjoy benefits like:

• Outstanding Medical, Dental, Vision and Prescription plans
• 401k Match
• Pet Insurance
• In-house Wellness Coaches
• Tuition and Professional Development Reimbursement Plans
• Hundreds of Discounts with the Brands you Love and Use