Customer Service Representative II

BCD Travel; United States; Remote; USD 47,000 - 57,000; Full time

Job summary

BCD Travel is looking for a Customer Service Representative II to join our remote team. In this role, you will handle customer inquiries and offer solutions while enhancing your industry knowledge in corporate travel. Enjoy flexible work hours, growth opportunities, and competitive compensation in a supportive work environment.

Benefits

Flexible working hours

Generous vacation days

Travel industry perks and discounts

Opportunities for career growth

Inclusive work environment

Qualifications

• Extensive knowledge within the corporate travel industry.
• Experience with online support and booking tools.

Responsibilities

• Respond quickly to inquiries and develop positive customer relationships.
• Resolve customer service issues within specified time periods.

Skills

Problem-Solving

Customer Service

Tools

GDS Amadeus

Concur

Job description

Search by Keyword or Location. When searching on location, enter the country’s full name in English, e.g. United Kingdom or Germany.

Select how often (in days) to receive an alert:

Customer Service Representative II

Date: May 21, 2025

Location:

US, Virtual, NOAM

Explore your journey at BCD and challenge the status quo!

Customer Support Representative (Remote)

Full time, United States

As a Customer Support Representative, you are the face of our company. You’ll communicate and respond to a request for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on!

As a Customer Support Representative, you will

• Professionally and quickly respond to inquiries and develop a positive working relationship with Customers, Operations and Vendors
• Research, resolve and respond to customer and logs service issues within specified time period
• Maintains and actively communicates current knowledge of the state of the various travel industries supported (air, car, hotel, etc.)
• Uses industry and system knowledge to find the root cause of an issue, explore and find alternatives to advise/educate the customer

About you

• Extensive knowledge within the corporate travel industry
• Proficiency in GDS Amadeus
• Experience with online support -online booking tools (navigation, technical troubleshooting). I.e Concur
• Demonstrated problem-solving skills
• Understanding of ARC rules and regulations
• Displays a positive customer service attitude
• Hours of operation: 7am-7pm CT

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
  

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Customer Service Representative II is between $47,000 and $57,000. The actual pay depends on your skills, qualifications, experience and geographical location.

We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].