Customer Service Representative - Remote Full Time

Allegion; Baltimore (MD); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the security solutions industry is seeking a customer service representative to enhance the accuracy of service requests and improve customer interactions. With opportunities for career growth and a flexible work-from-home arrangement, this role offers a comprehensive benefits package and an award-winning culture. Required qualifications include a high school diploma and 1-3 years of related experience. Candidates should be detail-oriented, tech-savvy, and able to work flexible hours.

Benefits

Generous paid time off

Comprehensive benefits including health, dental, and vision insurance

Career advancement opportunities

Flexible work-from-home arrangement

Qualifications

• 1-3 years of experience in customer service or equivalent work experience.
• Ability to work on Eastern Standard Time.
• Must have a flexible schedule for on-call work.

Responsibilities

• Review and verify service requests from customers.
• Initiate actions for customer service change requests.
• Maintain high standards of professionalism in customer inquiries.

Skills

Detail-oriented

Proficient computer skills

Education

High School Diploma or GED

Associate's Degree

Tools

D365

Five9

Job description

Employer Industry: Security Solutions

Why consider this job opportunity:
- Salary up to $26.82 per hour
- Opportunity for career advancement and growth within the organization
- Flexible work-from-home arrangement
- Generous paid time off for work-life balance
- Comprehensive benefits package, including health, dental, and vision insurance
- Award-winning company culture recognized for employee engagement and development

What to Expect (Job Responsibilities):
- Review, edit, and verify the accuracy of service requests from customers using various systems
- Initiate and follow up on actions required for customer service change requests
- Communicate effectively and collaborate with departmental personnel
- Recommend improvements to enhance the accuracy and efficiency of the Customer Call Center
- Provide timely responses to customer inquiries and maintain high standards of professionalism

What is Required (Qualifications):
- High School Diploma or GED with 1-3 years of experience or equivalent work experience
- Ability to work on Eastern Standard Time
- Proficient computer skills
- Must have a flexible schedule and be able to work on-call as needed
- Detail-oriented with the ability to work independently in a team-oriented environment

How to Stand Out (Preferred Qualifications):
- Associate's Degree
- Knowledge of D365
- Familiarity with Five9

#SecuritySolutions #CustomerService #CareerOpportunity #WorkLifeBalance #EmployeeEngagement

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