Customer Service Representative - Patient Registration

R1 RCM; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

R1 RCM seeks a Customer Service Representative for Patient Registration at Ascension St. Agnes Hospital in Baltimore. The role involves helping patients check-in, addressing concerns, and navigating a fast-paced environment. Ideal candidates will possess a high school diploma and strong customer service skills, looking to start their healthcare career.

Benefits

Competitive benefits package

Qualifications

• Strong customer service skills required.
• Ability to manage multiple tasks and work under pressure.

Responsibilities

• Assist patients with registration and ensure accurate information collection.
• Be compassionate and attentive to patient concerns and questions.
• Navigate a busy environment while interacting with medical staff.

Skills

Customer Service

Multi-tasking

Education

High School Diploma or GED

Job description

Join to apply for the Customer Service Representative - Patient Registration role at R1 RCM

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Representative - Patient Registration role at R1 RCM

Location: Ascension St. Agnes Hospital Baltimore

Shift Hours: Wednesday (1 am to 7 am), Thursday - Saturday (7 pm to 7 am)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here’s what you can expect working in Patient Registration (Customer Service):

• Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
• Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
• Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected. This is not a casual desk job.
• A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
  
  

Requirements

• High School Diploma or GED
• Excellent customer service experience
  
  

For this US-based position, the base pay range is $16.00 - $22.30 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

Visit us on Facebook

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at R1 RCM by 2x

Get notified about new Customer Service Representative jobs in Baltimore, MD.

Patient Services Specialist I (Care Center)

Baltimore, MD $16.00-$18.00 38 minutes ago

Customer Service Representative (NCS) - Parking Authority

Customer Service Coordinator - Nextcar of Liberty Road

Customer Service Associate - Middle River MD

Customer Service Representative - Remote Full Time

Baltimore, MD $37,440.00-$48,400.00 1 hour ago

Customer Service Representative - The Mall in Columbia

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.