Bilingual Spanish/ English Insurance Customer Service Representative

Sitel Corp.; New Jersey; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Bilingual Spanish/English Customer Service Agent, supporting a prominent insurance provider with door-to-door assistance. This remote full-time role offers competitive pay, comprehensive benefits including health insurance, and opportunities for career growth. Ideal candidates are fluent in both languages and have a strong customer service background.

Benefits

Competitive Compensation

Flexible Remote Work

Comprehensive Benefits

401(k) matching

Paid Time Off

Opportunities for bonuses

Qualifications

• Fluent in English and Spanish.
• Must reside in New Jersey.
• 18 years or older.
• Preferred 6 months to 1 year of relevant work experience.

Responsibilities

• Support one of the largest insurance providers in the U.S.
• Participate in paid training with open availability.
• Deliver exceptional customer service.

Skills

Customer Service Aptitude

Reliability

Critical Thinking

Service-Oriented

Organizational Skills

System Navigation

Education

High school diploma or GED equivalent

Job description

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Remote, New Jersey, US

Job Description:

Bilingual Spanish/ English Insurance Virtual Customer Service Agent

¿Te gusta ayudar a los demás? ¿Eres fluido en inglés y español?

Join our dynamic team at Foundever in New Jersey where every interaction is an opportunity to make a difference!

Location: New Jersey (Remote)

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Job Overview

As a Bilingual Customer Service Representative at Foundever, you’ll support one of the largest insurance providers in the U.S. — no cold calling required! We offer paid training and a remote full-time position.

Please note: A distraction-free and quiet workspace is essential during training and work hours. Furry friends and household commotion should take a back seat.

Why You Should Join Us

• Competitive Compensation $16/H
• Flexible Remote Work : Enjoy the flexibility of a remote work environment, with weekend shifts as needed.
• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.

What We’re Looking For

• Speak Fluent English and Spanish
• Must reside in New Jersey.
• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• Preferred 6 months to 1 year of relevant work experience.
• Must have open availability during operating hours.
• Professional customer service aptitude is essential.

Candidates residing within 50 miles of a designated site will be required to work at that location. Please note that we currently do not have any sites in New Jersey.

Key Skills

• Customer Service Aptitude : Strong skills in delivering exceptional service.
• Reliability: Consistent dependability and responsibility.
• Critical Thinking: Ability to assess situations and develop empathetic solutions.
• Service-Oriented: A personal drive to serve others with compassion.
• Organizational Skills: Strong organizational abilities are crucial for success in this role.
• System Navigation: Ability to navigate system tools to search for answers & information

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment, including a headset
• Internet Requirements: A hardwired high speed internet connection. No wireless/ NO 5G internet packages
• Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production.Can not be a primary care provider during hours of operation.
• Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for training.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook , LinkedIn and Twitter .

Interested in Becoming Part of Our Team?

Visit us at www.foundever.com and connect with us on Facebook , LinkedIn and Twitter .

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