Customer Service Representative (CSR)

Assure America Insurance Company; Atlanta (GA); Remote; USD 60,000 - 80,000; Part time

Job summary

Assure America Insurance Company seeks a detail-oriented Customer Support Specialist to join their remote team. The role involves assisting policyholders through various channels, ensuring high satisfaction and timely resolutions. Ideal candidates will have strong communication skills and some technical aptitude.

Qualifications

• 1-2 years of customer support or call-center experience preferred.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to inbound customer inquiries via email, chat, and tickets.
• Troubleshoot policy questions and billing issues.
• Document customer interactions in CRM.

Skills

Communication

Empathy

Technical Aptitude

Tools

Zendesk

Freshdesk

Job description

We’re Assure America Insurance Company, a growing insurtech startup dedicated to delivering exceptional customer experiences. We need a friendly, detail-oriented Customer Support Specialist to join our fully remote team, helping policyholders via chat, email, and occasional phone calls.

Responsibilities

1. Respond to inbound customer inquiries (email, live chat, helpdesk tickets) within SLA.
2. Troubleshoot policy questions, billing issues, and portal navigation.
3. Document customer interactions in our CRM (Zendesk/Help Scout).
4. Escalate complex cases to underwriting or claims teams.
5. Follow up to ensure timely resolution and high customer satisfaction.

What We’re Looking For

• Proven customer support or call-center experience (1–2 years preferred).
• Excellent written and verbal English communication.
• Empathy and patience when handling sensitive insurance queries.
• Basic technical aptitude (learning our portal quickly).
• Ability to work independently in a remote environment.
• Reliable internet connection and headset for occasional voice calls.

Nice-to-Haves

• Familiarity with Zendesk, Freshdesk, or similar tools.
• Experience in insurance, fintech, or ecommerce support.
• Multilingual skills (especially Spanish).

Budget & Hours

• Hourly contract: $15–$25/hr, depending on experience.
• 20–30 hours/week to start, with potential to grow into full-time.

About Assure America Insurance Company

Assure America Insurance Company is a customer-centric, fully licensed insurance provider dedicated to making coverage simple, transparent, and affordable. By combining deep industry expertise with intuitive digital tools, we offer personal insurance solutions that prioritize customer satisfaction and trust.