Customer Service Representative - Remote

Lensa; Winchester (KY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking Remote Customer Service Representatives to assist members and providers with pharmacy benefits. The role involves handling inquiries, maintaining professional interactions, and requires a high school diploma with call center experience. Competitive compensation and benefits are offered, including medical, dental, and 401K eligibility.

Benefits

Medical, Dental, Vision, and Life Insurance

Paid time off

401K eligibility

Health & Wellness Benefits

Professional development and coaching program

Qualifications

• 1+ years of call center experience; healthcare experience is a plus.
• Strong communication skills and computer proficiency.

Responsibilities

• Handle inquiries from members and providers related to pharmacy benefits.
• Use computerized systems to gather information and respond to questions.
• Maintain professional interactions and meet performance goals.

Skills

Communication

Knowledge of medical terminology

Computer proficiency

Education

High School Diploma

Associate or Bachelor’s degree

Job description

Customer Service Representative - Remote

Pearl Interactive Network is sourcing Remote Customer Service Representatives. The Customer Service Representative will handle inquiries from members, providers, physicians, and internal and external clients related to pharmacy benefits. Agents will assist members in understanding and maximizing the use of their pharmacy distribution program.

Pearl offers a Competitive Compensation and Benefits package including:

• Hourly rate plus additional Health & Wellness Benefits
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits supporting your lifestyle through our professional development and coaching program.

Operating Hours: Mon - Fri 8:30 AM to 10 PM EST and Sat and Sun 9 AM to 6:30 PM EST (shifts vary)

Technical, Equipment, and Work-from-Home Requirements:

• Broadband internet with minimum download speed of 40 Mbps and upload speed of 5 Mbps. No Satellite connections.
• Ethernet cable access; Wi-Fi-only is prohibited.
• Private, secure workspace free from noise and distractions.
• Computer equipment, monitor, and headset provided.

Essential Duties and Responsibilities:

• Use computerized systems to gather information and respond to questions, document issues and resolutions, and escalate as necessary.
• Successfully complete HCP and customer calls within established work hours.
• Provide and act on performance feedback, learn new skills, and maintain cultural sensitivity.
• Maintain professional interactions with HCPs, customers, and management, and meet or exceed performance goals.

Education and Work Experience Requirements:

• High School Diploma required; Associate or Bachelor’s degree preferred.
• 1+ years of call center experience; healthcare experience is a plus.
• Strong communication skills, knowledge of medical terminology, and computer proficiency.

Physical Requirements:

• Regularly required to sit, walk, use hands, reach, talk, and hear. Occasionally lift up to 10 pounds. Vision abilities include close, distance, and peripheral vision, and focus adjustment.

This description is intended to outline the general nature of the work. Responsibilities may be amended to meet organizational needs.

Background Checks and Equal Opportunity:

Background/Suitability Checks, Drug Screening, and Skills Assessments are required. Pearl Interactive Network is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.