Customer Service Representative (Remote)

Elite Consulting; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Customer Service Representative to join their remote team. This role is perfect for individuals who thrive in providing exceptional customer service while managing schedules for clients and employees. You will be responsible for ensuring all shifts are covered, communicating updates clearly, and maintaining high client satisfaction. The position offers the flexibility of working from home, along with opportunities for professional growth and a supportive environment. If you have a pleasant demeanor and strong organizational skills, this is the perfect opportunity for you to make a difference.

Benefits

Competitive salary + weekly attendance bonus

Paid holidays

Eid bonuses

Medical allowance

Vacation time

Qualifications

• Fluent in English with strong verbal and written communication skills.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Act as the primary contact for clients and employees, delivering superior customer service.
• Maintain an up-to-date list of on-call and backup staff.

Skills

Verbal Communication

Written Communication

Organizational Skills

Multi-tasking

Empathy

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description:

Elite Consulting USA is seeking a dedicated and empathetic Customer Service Representative to join our remote team. This work-from-home position is ideal for individuals who excel in delivering exceptional customer service. As a Customer Service Representative, you will be responsible for managing schedules for clients and employees, ensuring all shifts are covered at least one week in advance, and updating vacation requests, call-offs, and client-requested changes. You will also ensure the scheduling portal is consistently up-to-date.

Key Responsibilities:

1. Act as the primary contact for clients and employees, delivering superior customer service.
2. Assign clients to appropriate employees and efficiently manage schedules.
3. Maintain an up-to-date list of on-call and backup staff to secure last-minute coverage.
4. Communicate schedule updates and changes to employees clearly and promptly.
5. Inform managers and clients of any schedule or staffing adjustments.
6. Ensure all scheduled shifts are adequately staffed and completed, maintaining high client satisfaction.

Qualifications:

1. Fluent in English with strong verbal and written communication skills.
2. Ability to work independently and as part of a team.
3. Available to work 6 days a week with 9-hour shifts (Evening and Night Shifts)
4. Detail-oriented with excellent organizational skills.
5. Proficient in Microsoft Word and Excel.
6. Ability to multi-task in a dynamic, fast-paced environment.
7. Pleasant and professional demeanor.

Benefits:

1. Competitive salary + weekly attendance bonus.
2. Paid holidays.
3. Eid bonuses.
4. Medical allowance.
5. Vacation time.

Why Join Elite Consulting USA?

1. Remote Work: Enjoy the flexibility of working from anywhere, ideal for those seeking online work or remote opportunities.
2. Professional Growth: We offer continuous development and career advancement opportunities.
3. Supportive Environment: Join a team that values empathy and outstanding customer service.

Apply now to become a part of our dynamic and supportive team!