Customer Service Representative, Small Business (Remote)

Enova International; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A forward-thinking company is seeking a Customer Service Representative to provide exceptional service to small business clients. This role involves extensive training to become an expert in the company's offerings, ensuring customers receive comprehensive support. You'll engage with clients through various channels, addressing inquiries and enhancing their experience with effective communication. Join a dynamic team that values inclusion and employee development while enjoying a range of benefits, including health insurance, PTO, and a supportive work environment. If you're passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Health, dental, and vision insurance

401(k) matching

Paid time off

Sabbatical program

Summer hours

Paid parental leave

Employee recognition program

Charitable matching

Paid volunteer day

Qualifications

• Experience in a call center setting is preferred.
• Proficient in phone communication and verbal skills.
• Familiarity with CRM systems and practices.

Responsibilities

• Respond to incoming customer calls and address their questions.
• Manage and respond to all customer inquiries and requests.
• Deliver high-quality support related to payment processing.

Skills

Call Center Experience

Verbal Communication

Active Listening

CRM Systems Familiarity

Customer-Centric Approach

Multitasking

Job description

Customer Service Representative, Small Business (Remote)

Customer Service Representative, Small Business (Remote)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Remote

About the role:

Enova has two different small business lending brands, each with their own unique offerings and customer requirements. As a Customer Service Representative, you will become an expert in both brands over the course of our 4 week training program. After you complete training, you will primarily be responsible for providing superior customer service and a positive experience to our customers.

Responsibilities:

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Requirements:

• Experience in a call center setting is preferred
• Proficient in phone communication and verbal skills, with a keen ability to actively listen
• Familiarity with CRM systems and their practices
• Customer-centric approach with adaptability to various personality types
• Strong multitasking abilities, adept at setting priorities and managing time effectively

Compensation:

The budgeted hourly rate for this position is $17.50. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

• Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here .

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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