Customer Service Representative (Remote)

Hub Group; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Representative to handle customer inquiries and complaints via phone and email. This fully remote position requires effective communication skills and a commitment to professional service. You will also perform data entry and maintain important logs as part of your role.

Benefits

Paid holidays

Medical/Dental/Vision benefits

401K plan with employer contributions

Opportunity for advancement and career development

Support for work-life balance

Qualifications

• Must be professional, courteous, and maintain integrity.
• Experience in customer service preferred.

Responsibilities

• Handle customer calls and inquiries professionally.
• Maintain logs and perform data entry.
• Conduct daily audits on shipments.

Skills

Customer service

Data entry

Communication

Problem solving

Job description

Customer Service Representative (Remote)

Job Description

The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication.

Job Description

The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication.

Shifts

• 930am-6pm Central Time
• 830am-5pm Central Time
  
  

What We Provide

• Paid holidays
• Benefits such as Medical/Dental/Vision
• 401K plan with employer contributions
• Opportunity for advancement and career development
• Culture that embraces a work-life balance
  
  

The Successful Candidate Will

• Answer incoming customer calls and provide detailed information
• Notify customers daily of freight availability
• Data entry (domestic and international bills)
• Maintain a driver sign in log
• Maintain a cash log file
• Maintain files in order and as outlined in the operations procedures and policy manual
• Perform daily audits on all outbound shipments
• Arrive inbound manifest and close out outbound manifest in the AS400
• Consistently monitor e-mail requests and provide detailed information in a timely fashion
• Regular and dependable attendance
• Prepare in-bond documentation (Smaller stations only)
• Acceptance of “containers” and proper documentation (Smaller stations only)
• Office cleanliness: vacuum and trash empty (Smaller stations only)
• Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
• Other duties as assigned
  
  

BEWARE OF FRAUD!

Hub Group Has Become Aware Of Online Recruiting Related Scams In Which Individuals Who Are Not Affiliated With Or Authorized By Hub Group Are Using Hub Group’s Name In Fraudulent Emails, Job Postings, Or Social Media Messages. In Light Of These Scams, Please Bear The Following In Mind

• Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
• Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
• Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers
  
  

Compensation: Up to $13.46/hourly rate

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

About Us

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Truck Transportation

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