Customer Service Representative

MatchAwards; United States; Remote; USD 48,000 - 62,000; Full time

Job summary

Join a leading company in the technology sector as a Customer Service Representative. In this role, you will help customers navigate our platform, assist with cryptocurrency inquiries, and ensure they have a seamless experience. The position offers a collaborative environment with training provided for the right candidate, enhancing your skill set in a cutting-edge tech space.

Qualifications

• 1–3 years of relevant experience required.
• Strong phone etiquette and communication skills.
• Proven ability to multitask and stay organized.

Responsibilities

• Guide customers with Web3 social media profile setup via phone, email, and chat.
• Assist users with cryptocurrencies and connecting their digital wallets.
• Deliver clear, insightful answers about platform features and advertising.

Skills

Communication

Interpersonal Skills

Multitasking

Familiarity with Crypto

Fluency in English

Job description

2 days ago Be among the first 25 applicants

This range is provided by MatchAwards. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48,000.00/yr - $62,000.00/yr

Additional compensation types

Annual Bonus and Commission

CFO @ AIT, Inc. & MatchAwards.com | Strategic Planning, Financial Management

Are you passionate about helping people and implementing solutions in a fast-paced environment? We’re looking for dedicated individuals to support our customers in maximizing platform opportunities. Training will be provided for the right candidate!

What You’ll Do:

• Guide customers with Web3 social media profile setup via phone, email, and chat
• Assist users with cryptocurrencies and connecting their digital wallets
• Educate users on platform navigation through various communication channels
• Deliver clear, insightful answers about platform features and advertising
• Collaborate with internal teams to address customer needs effectively
• Perform data entry and analysis across multiple CRM systems

What We’re Looking For:

• 1–3 years of relevant experience
• Strong phone etiquette, communication, and interpersonal skills
• Proven ability to multitask, stay organized, and prioritize effectively
• Familiarity with Crypto, social media, Web 3.0, blockchain, and AI applications
• Fluency in English

Why Join Us?

If you’re driven to empower customer success and thrive in a dynamic, cutting-edge tech environment, this is your opportunity! We offer a collaborative workplace that fuels growth and innovation. Ready to make an impact with our team? Apply today!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Technology, Information and Internet

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