Customer Service Representative - Remote

Lensa; Springfield (IL); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading career site is seeking a Customer Service Representative to handle inbound calls and provide excellent service. This remote position requires strong communication skills and the ability to multi-task effectively. Ideal candidates will have a High School Diploma and prior customer service experience.

Qualifications

• Prior experience in a customer service role preferred.
• Ability to work well in a team environment.
• Adaptability to a fast-paced, changing environment.

Responsibilities

• Handle inbound calls from members and providers.
• Identify, evaluate, and prioritize caller needs.
• Provide accurate information about Sharecare's programs.

Skills

Communication

Multi-tasking

Teamwork

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

About Sharecare

Sharecare is a leading digital health company that helps people manage all aspects of their health in one place. Our virtual health platform supports individuals, providers, employers, health plans, and communities in improving well-being and making high-quality care accessible and affordable. To learn more, visit www.sharecare.com.

Job Summary

The Customer Service Representative (CSR) handles inbound calls from members and providers, inputs data, and provides excellent customer service with courtesy and professionalism. The CSR manages inquiries and issues via phone and email, accurately recording communications. Calls are mainly routine but may require deviation from scripts and procedures. CSRs use computerized systems for tracking, information gathering, and troubleshooting, and may assess needs, explain programs, and promote services.

This is a remote position, open to applicants anywhere within the United States.

Essential Job Functions

• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Develop plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction, collaborating with other teams as needed.
• Analyze problems, determine solutions, and communicate resolutions to callers according to protocols.
• Proactively educate callers on program benefits.
• Meet or exceed call center metrics, attendance, and quality standards.
• Use computer tools to accurately process and document information.
• Build rapport with callers and adapt communication styles accordingly.
• Provide accurate information about Sharecare's programs and services.
• Escalate issues as necessary and follow up on escalated cases.

Qualifications

• High School Diploma
• Prior experience in a customer service role preferred
• Excellent communication skills
• Ability to multi-task effectively
• Knowledge of Microsoft Word & Outlook
• Proficiency in keyboard and internet navigation
• Ability to work well in a team environment
• Adaptability to a fast-paced, changing environment

Sharecare and its subsidiaries are Equal Opportunity Employers. Qualified applicants will be considered without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected categories.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: IT Services and Consulting

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