Customer Service Representative (Remote)

Stryker; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in medical technology is seeking a Customer Service Representative for a remote position. The role involves managing customer requests, ensuring quality in order processing, and maintaining records. Candidates should possess a high school diploma and relevant customer service experience, with opportunities for career advancement available in a supportive environment.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible remote work arrangement

Supportive work environment

Qualifications

• 2 years of direct Customer Service or Account Management experience required.
• Ability to work flexible hours to support business needs.
• Familiarity with Systems Applications & Products (SAP) is a plus.

Responsibilities

• Answer incoming requests through a multichannel system including order entry.
• Maintain accurate record-keeping in accordance with employer specifications.
• Participate in continuous improvement activities/projects.

Skills

Customer Service

Account Management

Continuous Improvement

Education

High School diploma or GED

Associate's Degree

Tools

SAP

Salesforce

Power BI

Job description

Customer Service Representative (Remote)

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $32.87 per hour plus bonus eligibility
- Comprehensive benefits package offered
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement available
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Answer incoming requests through a multichannel system, including order entry, order status verification, and processing return orders
- Follow standardized processes to ensure 100% quality for all orders
- Maintain accurate record-keeping in accordance with employer specifications
- Understand, interpret, and explain detailed information on processes and procedures
- Participate in continuous improvement activities/projects and assist in additional team/organizational projects as required

What is Required (Qualifications):
- High School diploma or GED equivalent
- At least 2 years of direct Customer Service or Account Management experience
- Ability to work flexible hours as needed to support business needs

How to Stand Out (Preferred Qualifications):
- Associate's Degree is a plus
- 3 or more years of Customer Service experience
- Experience with Systems Applications & Products (SAP) and/or Enterprise Resource Planning (ERP) software
- Familiarity with Salesforce and/or Power BI

#MedicalTechnology #CustomerService #RemoteWork #CareerAdvancement #FlexibleHours

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About the company

Stryker Corporation is an American multinational medical technologies firm based in Kalamazoo, Michigan.

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