Customer Service Representative (Remote)

Davita Inc.; Ohio; Remote; USD 10,000 - 60,000; Full time

Job summary

Davita Inc. is seeking a dedicated Customer Service Representative in Ohio. This role involves addressing customer inquiries, managing account details, and ensuring customer satisfaction through effective communication and problem-solving. With required experience and a commitment to service, you can thrive in our people-first culture, participating in a supportive team environment.

Benefits

Comprehensive benefits package including medical, dental, vision

401k and PTO

Employee stock purchase plan

Qualifications

• At least 2 years of related customer service experience.
• Ability to navigate computerized data entry systems.
• Proficiency in communication both verbally and in writing.

Responsibilities

• Handle first and second-tier customer service calls and resolve inquiries.
• Maintain logs, reports, and records.
• Investigate and track customer issues effectively.

Skills

Communication

Problem Solving

Attention to Detail

Customer Service Skills

Education

High School diploma or equivalent

Tools

MS Office

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by leading practitioners in the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries, supported by personalized service. Our offerings include solutions that enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We are also recognized as a great place to work for women, diversity, and LGBTQ+ employees, appearing on over 50 regional best places to work lists. First American strives to be a great workplace for all.

What We Do

Customer Service Representatives work in both call center and non-call center environments, handling customer inquiries and requests from the public, real estate agents/brokers, or other agencies. Requests vary by business segment, such as escrow, insurance, or technical support. Interactions are typically via web-based applications, email, or telephone, using computerized systems for tracking, information gathering, and troubleshooting. These roles are broad across the organization and do not have assigned clients.

HOW YOU'LL CONTRIBUTE

• Handle first and second-tier customer service calls, resolving inquiries and problems.
• Verify contact and account information.
• Assess customer issues and implement corrective actions.
• Escalate complex queries to supervisors or relevant departments.
• Maintain logs, reports, and records.
• Investigate and track customer issues.
• Proactively contact customers to address accounts needing attention.
• Coordinate with offshore call centers and other departments as needed.
• Assist with billing questions and resolution of billing issues.
• Perform order fulfillment tasks, including updating systems and following up with customers.
• Perform other duties as assigned.

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

• High School diploma or equivalent.
• At least 2 years of related customer service experience.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Knowledge of products and customer service activities within the assigned area.
• Proficiency in MS Office applications.
• Ability to navigate computerized data entry systems.
• Strong verbal and written communication skills.
• Customer service skills including adaptability, attention to detail, patience, and problem-solving abilities.

Salary Range: $15.60 - $20.90 Hourly

This range is an estimate at the time of posting and may vary based on factors such as experience, skills, and location.

What We Offer

Our People First Culture celebrates diversity, equity, and inclusion. We encourage you to bring your full, authentic self to work. First American is an equal opportunity employer. We offer a comprehensive benefits package including medical, dental, vision, 401k, PTO, and other benefits like an employee stock purchase plan.