Customer Service Representative - Remote

Lensa; Richmond (VA); Remote; USD 40,000 - 57,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to manage inbound calls and provide high-quality support. Candidates will need a high school diploma and experience in customer service, along with strong multitasking and teamwork skills. This is a fully remote position available to applicants across the United States.

Benefits

Medical, dental & vision

401k matching

PTO

Qualifications

• High School Diploma required.
• Prior experience in customer service preferred.
• Ability to multi-task and effectively collaborate in a team.

Responsibilities

• Answer inbound calls and inquiries from members and providers.
• Identify and prioritize caller needs and formulate resolution plans.
• Maintain customer satisfaction by providing accurate information.

Skills

Multi-tasking

Teamwork

Customer Service

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Customer Service Representative - Remote

Sharecare

Customer Service Representative - Remote

Remote

Kelsey-Seybold Clinic

FT Customer Experience Representative - Work From Home

Remote

Brightree

Customer Service Representative - Work From Home

Remote

TruBridge

FT Customer Service Representative - Work From Home

Remote

TruBridge

FT Customer Service Representative - Work From Home

Remote

TruBridge

FT Customer Service Representative - Work From Home

Remote

PEAC Solutions

PT Customer Service Specialist - Work From Home

Remote

Transformations Care Network

FT Call Center Representative - Work From Home

Remote

Vector Security

FT Customer Experience Associate - Work From Home

Remote

Solace

FT Customer Experience Representative - Work From Home

Remote

Solace

FT Customer Experience Representative - Work From Home

Remote

Solace

FT Customer Experience Representative - Work From Home

Remote

National Veterinary Associates

Customer Service Representative - Work From Home

Remote

Customer Service Representative - Work From Home

The Nestlé Companies

Customer Service Representative - Work From Home

Remote

Customer Service Representative - Work From Home

PrimeRx

Customer Service Representative - Work From Home

Remote

VIATEQ Corporation

FT Customer Service Representative - Work From Home

Remote

FT Customer Service Representative - Work From Home

Altium Packaging

FT Customer Service Representative - Work From Home

Remote

Minted

FT Customer Service Representative - Work From Home

Remote

Superhuman

FT Customer Service Specialist - Work From Home

Remote

Superhuman

FT Customer Service Specialist - Work From Home

Remote

Global TekMed Holdings

Customer Services Representative - Work From Home

Remote

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visitwww.sharecare.com.

Job Summary:

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

*This is a remote position and can be located anywhere within the United States.

Essential Job Functions:

Identify, evaluate and prioritize callerneeds, questions and concerns.

Formulate plans of resolution and respondappropriately and efficiently.

Maintain and restore customer satisfaction and partner with other teams as needed.

Perform problem analysis, problem determination and recommended resolutions to thecallers in accordance with standard protocol.

Proactively educate caller on program benefits.

Meet or exceed established call center metrics, attendance standards and quality levels.

Use computer tools to accurately process and document information.

Develop rapport with callers and appropriately adjust communication style.

Provide accurate information aboutSharecare programs and services.

Escalate issues internally and follow up on escalated issues.

Qualifications:

High School Diploma

Prior experience in a customerservice relatedfield preferred

Must be able to multi-task

General working knowledge of Microsoft Word &Outlook

Computer keyboard proficiencyand internet navigation skillsrequired

Have the ability towork effectively with others in a teamenvironment

Ability to thrive in a fast-growing always changingenvironment

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

[Customer Service / Call Center / Remote] - Anywhere in U.S. / Up to $56,413 per year / Medical, dental & vision / 401k matching / PTO - As a Customer Experience Rep at Kelsey-Seybold Clinic, you will: Support member outreach activities to ensure a positive customer experience; Perform welcome...

[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401k / PTO - As a Customer Service Rep at Brightree, you will: Manage inbound and outbound phone calls, respond to follow-up emails, and engage in chat support; Serve as the primary contact for order...

[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO / Paid training / Multiple shifts available / Evening shift differential / No weekends - As a Customer Service Rep at TruBridge, you will: Make outbound courtesy calls to patients to ensure...

[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO / Paid training / Multiple shifts available / Evening shift differential / No weekends - As a Customer Service Rep at TruBridge, you will: Make outbound courtesy calls to patients to ensure...

[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO / Paid training / Multiple shifts available / Evening shift differential / No weekends - As a Customer Service Rep at TruBridge, you will: Make outbound courtesy calls to patients to ensure...

[Call Center / Remote] - Anywhere in U.S. / Competitive compensation & benefits - As a Customer Service Specialist at PEAC Solutions, you will: Answer a minimum quota of customer calls daily, speaking to customer concerns, addressing changes, invoicing questions, late charge or payment history...

[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $23 per hour / Medical, dental & vision / 401K - As a Call Center Rep you'll: Handle inbound calls, conducting initial screenings and assessments to gather vital information; Provide compassionate support to individuals in crisis,...

[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Experience Associate at Vector Security, you will: Receive inbound communications from customers via multiple channels including phone, chat, email and text; Provide positive customer...

[Customer Service / Remote] - Anywhere in U.S. / $45K per year / Medical, dental & vision / 401k - As a Customer Experience Rep at Solace, you will: Resolve client and advocate inquiries to their complete satisfaction via phone, email, and chat; Build strong relationships with our clients and...

[Customer Service / Remote] - Anywhere in U.S. / $45K per year / Medical, dental & vision / 401k - As a Customer Experience Rep at Solace, you will: Resolve client and advocate inquiries to their complete satisfaction via phone, email, and chat; Build strong relationships with our clients and...

[Customer Service / Remote] - Anywhere in U.S. / $45K per year / Medical, dental & vision / 401k - As a Customer Experience Rep at Solace, you will: Resolve client and advocate inquiries to their complete satisfaction via phone, email, and chat; Build strong relationships with our clients and...

[Customer Support / Remote] - Anywhere in U.S. / Up to $19 per hour + bonuses / Paid training / Medical, dental & vision / 401k match / PTO - As a Customer Service Representative at National Veterinary Associates, you will: Provide concise, friendly service for multiple veterinary hospitals;...

[Customer Support / Remote] - Anywhere in U.S. / Up to $45K per year / Health, dental & vision / 401k / PTO - As a Customer Service Rep at The Nestlé Companies, you will: Take incoming calls and respond to customer inquiries and concerns promptly and professionally; Provide exceptional customer...

[Customer Support / Remote] - Anywhere in U.S. / Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Equipment provided - As a Customer Service Rep at PrimeRx, you will: Respond promptly and professionally to customer inquiries via phone, email, and chat, meeting published SLAs;...

[Call Center / Remote] - Anywhere in U.S. / Up to $25 per hour / Healthcare benefits / 401k / PTO - As a Customer Service Rep at VIATEQ Corporation, you will: Answer inbound and outbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client...

[Customer Support / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Altium Packaging, you will: Communicate effectively with customers through various channels such as phone, email, and chat; Provide exceptional customer service by...

[Customer Support / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO / Employee discount - As a Customer Service Rep at Minted, you will: Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; Provide customers...

[Customer Support / Remote] - Anywhere in U.S. / Up to $65K per year / Comprehensive healthcare coverage / Retirement savings plan / PTO / Computer & equipment provided - As a Customer Service Specialist at Superhuman, you will: Respond to customer inquiries and complaints in a timely and...

[Customer Support / Remote] - Anywhere in U.S. / Up to $65K per year / Comprehensive healthcare coverage / Retirement savings plan / PTO / Computer & equipment provided - As a Customer Service Specialist at Superhuman, you will: Respond to customer inquiries and complaints in a timely and...

[Customer Support / Remote] - Anywhere in U.S. / Up to $21 per hour / Medical insurance / 401k / PTO - As a Customer Services Rep, you will: Address customer inquiries and concerns through various communication channels such as phone, email, and live chat; Maintain a high level of professionalism...

Customer Service Representative - Remote

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government...