Customer Service Representative

Independence Pet Group; Illinois; Remote; USD 34,000 - 38,000; Full time

Job summary

A leading company in the pet insurance industry is seeking a Customer Service Representative. This full-time, remote role involves assisting customers with product inquiries and resolving their issues. Candidates should have at least 2 years of relevant experience and reside in the United States. The position includes numerous comprehensive benefits, ensuring employee support and well-being.

Benefits

Comprehensive full medical, dental and vision Insurance

Basic Life Insurance at no cost to the employee

Company paid short-term and long-term disability

12 weeks of 100% paid Parental Leave

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Retirement savings plan

Personal Paid Time Off

Paid holidays and company-wide Wellness Day off

Employee Assistance Program (EAP)

Qualifications

• 2 years customer service, call center, or relevant experience.
• Only candidates residing in the United States will be considered.

Responsibilities

• Respond to internal and external inquiries within stated service level agreements.
• Analyze, research, and resolve problems and discrepancies for member accounts.
• Manage incoming contacts regarding questions, complaints, and general inquiries.

Skills

Customer service

Problem-solving

Communication

Job description

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Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Job Summary

PTZ Insurance Agency is seeking an Unlicensed Customer Service Representative who will report to the Supervisor, Customer Service. The Unlicensed Customer Service Representative is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.

Job Location: Remote – USA

Main Responsibilities

• Responds to internal and external inquiries within stated service level agreements.
• Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
• Analyzes, researches, and resolves problems and discrepancies for member accounts.
• Maintains product knowledge, awareness of customer services policies, and/or store policies.
• If applicable, maintains understanding of federal and state regulations to include compliance.
• Performs other duties and responsibilities as assigned
  
  

Basic Qualifications

• 2 years customer service, call center, or relevant experience
• Only candidates residing in the United States will be considered for this position
  
  

Expected Hours Of Work

• This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director
  
  

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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