Customer Service Representative – Remote

Menvos HR Consulting; Houston (TX); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in HR consulting is seeking a remote Customer Service Representative. You will be responsible for responding to customer inquiries, resolving issues, and managing records in a CRM system. The ideal candidate has a high school diploma, excellent communication skills, and a familiarity with CRM software. Join our dynamic team to help customers effectively and efficiently.

Qualifications

• High school diploma or equivalent required.
• Previous remote customer service experience is a plus.
• Excellent communication and problem-solving skills needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and escalate if necessary.
• Provide accurate information about products and services.

Skills

Communication

Problem Solving

Time Management

Education

High school diploma or equivalent

Tools

CRM software

Remote communication tools

Job description

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer issues and escalate complex cases when necessary.
• Provide accurate information about products, services, and company policies.
• Maintain records of customer interactions in our CRM system.

Qualifications:

• High school diploma or equivalent.
• Previous remote customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage time effectively.
• Familiarity with CRM software and remote communication tools.