Customer Service Representative (REMOTE)

Stryker; Flower Mound (TX); Remote; Full time

Job summary

A leading company in the medical equipment sector seeks a Customer Service Representative to provide exceptional support to sales and healthcare professionals. This remote position requires at least 2 years of call center experience and offers a competitive hourly wage along with comprehensive benefits. Join a dynamic team dedicated to delivering outstanding service and making a difference in patients' lives.

Benefits

Medical, dental, and vision insurance

401(k) plan

Life and disability insurance

HSA and FSA

Wellness programs

Qualifications

• At least 2 years of direct Customer Service or Call Center experience.
• Ability to work flexible hours.
• Associates or Bachelors Degree preferred.

Responsibilities

• Provide phone and email support for inquiries from sales and healthcare professionals.
• Maintain accurate records according to Stryker specifications.
• Participate in continuous improvement activities.

Skills

Customer Service

Communication

Flexibility

Education

High School diploma or GED

Tools

SAP

Salesforce

Power BI

Job description

Customer Service Representative (REMOTE)

Join to apply for the Customer Service Representative (REMOTE) role at Stryker.

What You Will Do – As a Stryker Customer Service Representative, you will be expected to perform with honesty and integrity, providing a highly responsive and unsurpassed level of customer service.

• Provide phone and email support for inquiries from sales and healthcare professionals.
• Answer incoming requests through a multichannel system, including order entry, order status verification, and processing returns.
• Maintain accurate records according to Stryker specifications, following standardized processes to ensure 100% quality for all orders.
• Understand, interpret, and explain detailed information regarding processes and procedures.
• Participate in continuous improvement activities and assist in additional team or organizational projects as required.
• Demonstrate flexibility in responding to new and rapidly changing situations.
• Understand how decisions impact customers, markets, and sales representatives.
• Provide support beyond standard hours if call volume or workload requires additional time.

Schedule: Monday-Friday, 10:30am-7pm EST. Overtime may be required as needed.

What You Need – Required: At least 2 years of direct Customer Service or Call Center experience, High School diploma or GED, and ability to work flexible hours.

Preferred: Associates or Bachelors Degree, ERP experience (SAP, GHX, EDI, Salesforce, Genesys, Power BI).

Compensation: $20.08 – $32.87 per hour plus bonus eligibility and benefits. Actual pay varies based on location, skills, and experience.

Benefits include medical, dental, vision, critical illness, accident, hospital indemnity insurances, HSA, FSA, 401(k), ESPP, life and disability insurances, and wellness programs.

Stryker operates in MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 150 million patients annually. Some roles may require vaccinations as an essential function.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Appliances, Electrical, Industrial Machinery, Medical Equipment

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