Customer Service Representative

Net2Source Inc.; United States; Remote; Full time

Job summary

A leading company seeks a Customer Service Representative II to manage inbound calls and enhance customer interactions. This role works remotely from the USA and requires flexibility for shifts, including weekends. Ideal candidates will possess strong problem-solving abilities, excellent communication skills, and a commitment to providing outstanding service. Join us for an opportunity to support various clients across multiple industries.

Qualifications

• Call center experience preferred.
• Must have a computer with basic knowledge of applications.
• Availability to work assigned shifts.

Responsibilities

• Receive inbound calls and provide customer solutions.
• Identify customer issues and recommend solutions.
• Schedule appointments for customers and transfer calls as needed.

Skills

Problem Solving

Communication

Persuasion

Listening Skills

Job description

2 days ago Be among the first 25 applicants

This range is provided by Net2Source Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.75/hr - $15.00/hr

Direct message the job poster from Net2Source Inc.

Hiring for Fortune 500 Engineering, Energy, Chemicals, Airline, Manufacturing and Industrial Clients

Job Title: Customer Service Representative II (Inbound)

Location: Remote - USA

Duration: 3 months -Potential to become Full Time Employee

Shift: 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am.

Please note: Candidates can't choose shift, so they must be available to work on 2nd and 3rd shift and at least one day of the weekend.

Qualifications:

This is a remote position.

Candidates from Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vriginia, Wisconsin, Wyoming.

Experience:

Call center experience preferred.

Retention experience preferred.

Skills/Abilities

• Basic knowledge of computer applications.
• Excellent problem solving and communication skills.
• Ability to persuade customer to agree on recommended path and/or overcome customer objections
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
• Strong listening skills used to conduct needs analysis.
• Ability to multi-task while speaking to prospects.
• Must be able to work with confidential information regarding customer accounts and employee files.

All Candidates must have:

• Internet Service (cannot connect via WiFi)
• Minimum 25mbps upload and 25mbps download. (Run internet speed test at www.speedtest.net to confirm)
• Core i3 with 16GB of RAM
• Availability to work a schedule that ends no later than 10pm eastern time.
• Availability to work a Saturday shift with a rotation day off during the week.

Responsibilities:

• Position Summary: Agents receive inbound telephone calls (no outbound calling) as a result of various marketing and partner campaigns. Engage with interested Security and Smart Home customers to qualify sales opportunities and schedule sales appointments with our Field employees.
• Answer incoming calls from customers and/or employees.
• Identify the reason for the call through discovery.
• Determine proper solution for customer, make recommendation, and overcome objections if needed.
• Transfer the call to the appropriate group for handling that ensures the optimum customer experience.
• Schedule appointments where applicable.
• Process cancellation requests where applicable.
• Perform other duties and related work as assigned.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Telephone Call Centers

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