Customer Service Representative-Bilingual

Pyramid Consulting, Inc; United States; Remote; Full time

Job summary

Pyramid Consulting, Inc is seeking a Bilingual Customer Service Representative for a contract position with the possibility of long-term employment. This remote role involves handling member inquiries, ensuring satisfaction, and maintaining high performance standards. Ideal candidates will have call center experience, bilingual skills, and a commitment to providing excellent service.

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

• 3 to 6 months call center/customer service experience required.
• Typing speed of 30+ WPM needed.
• Bilingual English and Spanish preferred.

Responsibilities

• Respond to member/provider inquiries in a timely manner.
• Mitigate complaints and resolve issues during first contact.
• Document information and communications within CRM applications.

Skills

Call Center Experience

Bilingual-English and Spanish

Typing Speed

MS Office knowledge

Education

High School Diploma

Job description

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.50/hr

Immediate need for a talented Customer Service Representative-Bilingual. This is a 03+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-75959

Pay Range: $17 - $17.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience.
• Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process or you can directly email me. https://hire.glider.ai/connect/85157957
• Training Schedule: 9a to 6:30p CST (2 Weeks) Monday to Friday Saturday& Sunday Off
• Permanent Schedule: 27*7 operation
• Receives and responds to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner
• Mitigates and prevents complaints from being escalated to resolve in initial contact
• Serves as the front-line resolution advocate on various members and/or provider inquiries, requests, or concerns
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintains performance and quality standards based on established contact center metrics
• Provides customer service in a high pace contact center environment over the phone, via live chats and emails
• Documents all members or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Performs other duties as assigned
• Comply with all policies and standards

Key Requirements and Technology Experience:

• Key Skills: Call Center Experience
• Typing Speed- 30+WPM
• MS Office knowledge
• Bilingual-English and Spanish
• High School Diploma
• Call Center/customer service experience: 3 to 6 months required
• Flexible in schedules (365-day operations, including holidays)

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Pyramid Consulting, Inc by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

United States $31,200 - $53,600 2 weeks ago

Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

United States $48,000 - $70,000 2 days ago

Remote Emergency Roadside Telephone Responder

United States
$40,300.00
-
$48,350.00
5 days ago

United States
$50,000.00
-
$60,000.00
3 days ago

San Francisco, CA
$22.00
-
$23.00
4 days ago

United States
$46,000.00
-
$87,000.00
1 week ago

Customer Contact Center Representative 08/12/2025 FS

United States
$45,000.00
-
$55,000.00
1 week ago

Call Center Representative (Work From Home)

Healthcare Customer Service Representative - Remote

Customer Service Supervisor- Central Time Zone

United States $65,000 - $75,000 2 weeks ago

Remote PT Customer Experience Agent - $20/hr

Customer Service Representative - CCC Mountain/Pacific Time Zones

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.