Customer Service Representative - Remote

Lensa; Columbus (OH); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading health digital company is seeking a Customer Service Representative to provide exceptional support remotely. The role involves handling inbound calls and inquiries, maintaining customer satisfaction, and collaborating with teams to deliver efficient resolutions. Ideal candidates should have a High School Diploma and a passion for customer service.

Benefits

Medical benefits

Dental benefits

Vision benefits

401K

PTO

Qualifications

• High School Diploma required; prior customer service experience preferred.
• Ability to multi-task and navigate computer systems efficiently.
• Work effectively in a team and adapt to fast-paced changes.

Responsibilities

• Answer inbound calls and provide high-level customer service.
• Evaluate caller needs and respond with appropriate solutions.
• Document information accurately in the computer system.

Skills

Multi-tasking

Customer service

Problem solving

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative - Remote

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Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visitwww.sharecare.com.

Job Summary:

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

*This is a remote position and can be located anywhere within the United States.

Essential Job Functions:

Identify, evaluate and prioritize callerneeds, questions and concerns.

Formulate plans of resolution and respondappropriately and efficiently.

Maintain and restore customer satisfaction and partner with other teams as needed.

Perform problem analysis, problem determination and recommended resolutions to thecallers in accordance with standard protocol.

Proactively educate caller on program benefits.

Meet or exceed established call center metrics, attendance standards and quality levels.

Use computer tools to accurately process and document information.

Develop rapport with callers and appropriately adjust communication style.

Provide accurate information aboutSharecare programs and services.

Escalate issues internally and follow up on escalated issues.

Qualifications:

High School Diploma

Prior experience in a customerservice relatedfield preferred

Must be able to multi-task

General working knowledge of Microsoft Word &Outlook

Computer keyboard proficiencyand internet navigation skillsrequired

Have the ability towork effectively with others in a teamenvironment

Ability to thrive in a fast-growing always changingenvironment

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

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Customer Service Representative - Remote

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government...