Remote Customer Service Representative

MCI; Columbus (GA); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in Business Process Outsourcing is seeking customer service representatives. This role offers a dynamic work environment, competitive salaries, and opportunities for growth. Responsibilities include understanding customer needs, resolving issues, and applying sales skills. Ideal candidates possess strong communication and organizational abilities.

Benefits

Paid Time Off

Comprehensive health benefits

Bonuses and prizes

Career growth opportunities

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Listen to customers to resolve issues.
• Utilize systems for account management.
• Recognize sales opportunities.

Skills

Organizational skills

Communication skills

Problem-solving

Negotiation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Starting compensation based on experience, with opportunities for bonuses and prizes
- Paid Time Off and paid holidays to support work-life balance
- Comprehensive health benefits available after 90 days, with options for all employees after 30 days
- Career growth opportunities with a focus on internal promotions
- Fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Ability to thrive in a fast-paced environment with change and ambiguity

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #EngagingWorkEnvironment

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