Customer Service Representative (Remote)

Up Up 'n Away Travel; Boise (ID); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Errors & Omissions insurance

Unlimited training and support

Job summary

A travel agency is seeking a remote Customer Service Representative to assist clients in booking their dream vacations. You'll be responsible for offering tailored travel advice, booking services from various vendors, and maintaining communication with clients. The ideal candidate will have excellent customer service skills, attention to detail, and the ability to work independently. This is a full-time or part-time position with benefits including unlimited training and employee discounts on travel.

Qualifications

• Must have reliable internet access via smartphone, tablet, or laptop.
• At least 18 years of age required.
• Ability to articulate effectively in both verbal and written formats.
• Detail oriented with strong organizational and multitasking abilities.
• Comfortable working with minimal supervision.
• Positive attitude, quick learner, and trainable.
• Able to work remotely on a full-time or part-time basis.

Responsibilities

• Act as a trusted advisor and provide travel recommendations.
• Research and suggest suitable destinations and accommodations.
• Book various travel services directly with vendors.
• Maintain communication with clients throughout the sales process.
• Maintain excellent client communication throughout the sales process via email, phone, and Zoom when needed.

Skills

Customer service skills

Detail oriented

Multitasking

Verbal and written communication

Job description

Customer Service Representative (Remote)

About the job Customer Service Representative (Remote)

Customer Service Representative

Full Time/Part Time/Remote

Up Up 'n Away Travel is looking for ambitious, energetic, outgoing individuals to assist clients in turning their dream vacations into a reality. Believe it or not, most of what a travel agent does is customer service oriented and using those skills will ensure loyal lifetime clients. As a Customer Service Representative, you will be able to educate your clients as to what is the best resort for their location and budget. Up Up 'n Away Travel's goal is to ensure the client has the best vacation ever.

Duties and Responsibilities:

• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Research and recommend travel destinations, accommodations, transportation, and activities based on clients budget and interests
• We book directly with the vendors, and you will learn what vendors are best to use for the various locations your clients want. You will learn how to book air, resort, car rentals, Theme Park tickets, sporting events, cruises, show tickets, concerts, and more.
• We continually provide you with ongoing training, to keep you current on the industry trends, travel regulations, and destination information
• Maintain excellent client communication throughout entire sales process (pre- to post-travel) via email, phone, and sometimes Zoom

Job Requirements:

• Must have a smartphone, and/or tablet/computer/laptop with reliable internet access
• Must be at least 18 years of age
• Ability to articulate verbally and written
• Detail oriented with good organizational and multitasking skills
• Must be comfortable working with minimal supervision
• Must have a positive attitude, be willing to learn, and be trainable
• The ability to work remote, full time or part time
• Employee Discount
• Errors & Omissions insurance with Fraud Protection
• Unlimited training and support

Why not wake up each morning with a smile on your face, content in knowing you're turning dreams into reality? Why not help people go on amazing vacations and create memories that will last a lifetime? Where else can you get deeply discounted travel rates for yourself?

Up Up 'n Away Travel is an Equal Opportunity Business.