Customer Service Representative (Remote)

Up Up 'n Away Travel; Nashville (TN); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Employee discount

Unlimited training and support

Errors & Omissions insurance

Job summary

A travel service company is seeking a Customer Service Representative (Remote) to assist clients in planning their dream vacations. Candidates will act as trusted advisors, providing insightful travel recommendations based on client preferences. Responsibilities include maintaining communication throughout the sales process and offering detailed support. The role allows for flexibility in working hours, provided candidates have reliable internet access and are willing to engage in training. Join a supportive team and help create memorable travel experiences for clients.

Qualifications

• Must have a smartphone and/or tablet/computer/laptop with reliable internet access.
• Must be at least 18 years of age.
• Detail oriented with good organizational skills.

Responsibilities

• Acts as a trusted advisor offering informed travel recommendations.
• Researches and recommends destinations based on clients' interests.
• Maintains excellent client communication throughout the sales process.

Skills

Organizational skills

Communication skills

Customer service orientation

Multitasking

Job description

Customer Service Representative (Remote)

About the job Customer Service Representative (Remote)

Customer Service Representative

Full Time/Part Time/Remote

Up Up 'n Away Travel is looking for ambitious, energetic, outgoing individuals to assist clients in turning their dream vacations into a reality. Believe it or not, most of what a travel agent does is customer service oriented and using those skills will ensure loyal lifetime clients. As a Customer Service Representative, you will be able to educate your clients as to what is the best resort for their location and budget. Up Up 'n Away Travel's goal is to ensure the client has the best vacation ever.

Duties and Responsibilities:

• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Research and recommend travel destinations, accommodations, transportation, and activities based on clients budget and interests
• We book directly with the vendors, and you will learn what vendors are best to use for the various locations your clients want. You will learn how to book air, resort, car rentals, Theme Park tickets, sporting events, cruises, show tickets, concerts, and more.
• We continually provide you with ongoing training, to keep you current on the industry trends, travel regulations, and destination information
• Maintain excellent client communication throughout entire sales process (pre- to post-travel) via email, phone, and sometimes Zoom

Job Requirements:

• Must have a smartphone, and/or tablet/computer/laptop with reliable internet access
• Must be at least 18 years of age
• Ability to articulate verbally and written
• Detail oriented with good organizational and multitasking skills
• Must be comfortable working with minimal supervision
• Must have a positive attitude, be willing to learn, and be trainable
• The ability to work remote, full time or part time
• Employee Discount
• Errors & Omissions insurance with Fraud Protection
• Unlimited training and support

Why not wake up each morning with a smile on your face, content in knowing you're turning dreams into reality? Why not help people go on amazing vacations and create memories that will last a lifetime? Where else can you get deeply discounted travel rates for yourself?

Up Up 'n Away Travel is an Equal Opportunity Business.