Customer Service Representative (Remote)

Up Up 'n Away Travel; Detroit (MI); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discount

Errors & Omissions insurance

Unlimited training and support

Job summary

A travel service provider is seeking a Customer Service Representative to assist clients with turning their travel dreams into reality. The role requires excellent communication, detail orientation, and the ability to work remotely, either full-time or part-time. Responsibilities include providing travel recommendations, maintaining client communication, and ensuring a positive client experience. This position offers unlimited training and support, making it ideal for those passionate about travel and customer service.

Qualifications

• Must have a smartphone or tablet/computer with reliable internet access.
• Must be at least 18 years of age.
• Ability to articulate verbally and in writing.
• Detail-oriented with good organizational and multitasking skills.
• Comfortable working with minimal supervision
• Positive attitude, willingness to learn and be trainable
• Ability to work remotely, full time or part time

Responsibilities

• Act as a trusted advisor providing recommendations for travel.
• Research travel destinations, accommodations, transportation, and activities.
• Maintain excellent client communication throughout the sales process.
• Receive ongoing training to stay updated on industry trends and regulations
• Maintain excellent client communication via email, phone, and Zoom throughout the sales process

Skills

Customer service orientation

Detail-oriented

Organizational skills

Multitasking

Verbal communication

Written communication

Tools

Zoom

Job description

Customer Service Representative (Remote)

About the job Customer Service Representative (Remote)

Customer Service Representative

Full Time/Part Time/Remote

Up Up 'n Away Travel is looking for ambitious, energetic, outgoing individuals to assist clients in turning their dream vacations into a reality. Believe it or not, most of what a travel agent does is customer service oriented and using those skills will ensure loyal lifetime clients. As a Customer Service Representative, you will be able to educate your clients as to what is the best resort for their location and budget. Up Up 'n Away Travel's goal is to ensure the client has the best vacation ever.

Duties and Responsibilities:

• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Research and recommend travel destinations, accommodations, transportation, and activities based on clients budget and interests
• We book directly with the vendors, and you will learn what vendors are best to use for the various locations your clients want. You will learn how to book air, resort, car rentals, Theme Park tickets, sporting events, cruises, show tickets, concerts, and more.
• We continually provide you with ongoing training, to keep you current on the industry trends, travel regulations, and destination information
• Maintain excellent client communication throughout entire sales process (pre- to post-travel) via email, phone, and sometimes Zoom

Job Requirements:

• Must have a smartphone, and/or tablet/computer/laptop with reliable internet access
• Must be at least 18 years of age
• Ability to articulate verbally and written
• Detail oriented with good organizational and multitasking skills
• Must be comfortable working with minimal supervision
• Must have a positive attitude, be willing to learn, and be trainable
• The ability to work remote, full time or part time
• Employee Discount
• Errors & Omissions insurance with Fraud Protection
• Unlimited training and support

Why not wake up each morning with a smile on your face, content in knowing you're turning dreams into reality? Why not help people go on amazing vacations and create memories that will last a lifetime? Where else can you get deeply discounted travel rates for yourself?

Up Up 'n Away Travel is an Equal Opportunity Business.