Customer Service Representative - Remote

ServiceMaster Restore®; Aransas Pass (TX); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their remote team. In this role, you will be the first point of contact for customers, providing exceptional service through inbound calls and emails. Your ability to effectively address inquiries and concerns will be key in maintaining customer satisfaction. This position offers a dynamic work environment where you can utilize your communication skills and problem-solving abilities to make a real impact. If you thrive in a fast-paced setting and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Prior experience in a customer service-related field preferred.
• Ability to thrive in a fast-growing, constantly changing environment.

Responsibilities

• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Provide accurate information about programs and services.

Skills

Customer Service

Communication Skills

Multi-tasking

Problem Solving

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative - Remote

Join to apply for the Customer Service Representative - Remote role at ServiceMaster Restore.

Position Overview

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service, always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via telephone and email, effectively recording communications accurately and consistently. Calls are predominantly routine but may require deviation from standard screens, scripts, and procedures. CSRs use a computerized system for tracking calls, information gathering, and troubleshooting, and may assess needs, explain programs, and suggest/promote alternative products or services.

Job Responsibilities

• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination, and recommend resolutions to callers.
• Proactively educate callers on program benefits.
• Meet or exceed established call center metrics, attendance standards, and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information about ServiceMaster programs and services.
• Escalate issues internally and follow up on escalated issues.

Job Requirements

• High School Diploma
• Prior experience in a customer service-related field preferred
• Great communication skills
• Ability to multi-task
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills
• Ability to work effectively with others in a team environment
• Ability to thrive in a fast-growing, constantly changing environment

Note: The above statements describe the general nature of the work and are not exhaustive. Duties may vary, and the company reserves the right to modify this description. Employment is at-will, and this description does not constitute a contract.