Customer Service Representative - Rapid City Regional Airport

National Car Rental; Rapid City (SD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental in Rapid City, SD is hiring a Customer Experience Representative to deliver friendly, efficient service at the airport location. You will explain rental terms, upsell optional products, handle reservations and returns, and maintain punctual attendance while following company processes.

Eligible for bonus/commission opportunities and employee discounts. This role offers a steady schedule with growth opportunities within Enterprise Mobility’s National/Alamo brand network.

Qualifications

• Provide superior, friendly customer service and explain rental terms and vehicle features.
• Meet customers in a professional, timely manner and answer questions.
• Ability to communicate options and upsell protection products and upgrades.
• Maintain punctuality and reliability in a fast-paced environment.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior customer service by explaining rental terms, vehicle features and services.
• Offer optional protection products, upgrades, fuel options and other equipment.
• Assist with directions, maps, and local area information for customers.
• Handle reservations, rate quotes, and general questions via calls and emails.
• Notify management of customer or vehicle issues and participate in training.
• Maintain regular attendance and punctuality.

Skills

Customer service

Communication

Sales techniques

Problem solving

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Nationa/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $18 / hour plus bonus and commission opporunities (potential for $12,000 in annual bonus and commission). This position is located at the Rapid City Regional Airport (RAP) - 4550 Terminal Rd, Rapid City, SD 57703.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedules Available

• Friday - Tuesday: 4:00pm to 1:00am (Off Wednesday/Thursday)
• Wednesday - Sunday: 7:00am to 4:00pm (Off Monday/Tuesday)

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years