Retail Customer Experience Specialist

Jobtailor; Gilbert (PA); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Jobtailor is seeking a customer service oriented associate in Pennsylvania to support Blue Ridge customers with billing, troubleshooting, retention, and sales interactions. You will help customers, educate them on product features, and promote self-service options.

Responsibilities include problem solving, processing payments, and acting as a brand ambassador at the retail counter and over the phone. Remote training and local office work are part of the role.

Qualifications

• Excellent oral and written communication skills.
• Ability to multitask in a fast-paced environment.
• Willingness to work as part of a team.
• Experience in customer service and/or sales is a plus.
• Bilingual Spanish is a plus.

Responsibilities

• Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions.
• Troubleshoot and resolve technical problems and general account inquiries in a single customer interaction.
• Communicate information and directions to customers in an organized and concise manner.
• Educate customers about product and service features and benefits.
• Promote self-service options.
• Recommend product solutions through upgrades, self-installs, and equipment swaps.
• Track and process payments, provide receipts, and complete cash and check deposits.
• Act as a product consultant and make recommendations based on customer needs and interests.
• Identify buying signals, ask for the sale, and reinforce value to existing customers.
• Explain account information with a focus on first-interaction resolution.
• Resolve complaints and concerns through active listening, empathy, professionalism, and problem-solving.
• Provide 30-pound equipment boxes to customers.
• Inspect the store to ensure it is clean and well-stocked.
• Work as a brand ambassador by assisting customers by phone and at the retail counter.
• Perform other duties as assigned.

Skills

Customer service

Sales skills

Technical troubleshooting

Microsoft Office

Bilingual Spanish

Education

High School Diploma or G.E.D.

Tools

Outlook

Microsoft Office

Job description

• Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions
• Troubleshoot and resolve technical problems and general account inquiries in a single customer interaction
• Communicate information and directions to customers in an organized and concise manner
• Educate customers about product and service features and benefits
• Promote self-service options
• Recommend product solutions through upgrades, self-installs, and equipment swaps
• Track and process payments, provide receipts, and complete cash and check deposits
• Act as a product consultant and make recommendations based on customer needs and interests
• Identify buying signals, ask for the sale, and reinforce value to existing customers
• Explain account information with a focus on first-interaction resolution
• Resolve complaints and concerns through active listening, empathy, professionalism, and problem-solving
• Provide 30-pound equipment boxes to customers
• Inspect the store to ensure it is clean and well-stocked
• Work as a brand ambassador by assisting customers by phone and at the retail counter
• Perform other duties as assigned

Requirements

• Established residency in Pennsylvania
• High School Diploma or G.E.D.
• Valid PA Driver's License and good driving record
• Previous customer service and/or sales experience is a plus
• Strong computer skills, including Microsoft Office programs and Outlook
• Excellent oral and written communication skills
• Willingness to work as part of a team
• Bilingual Spanish is a plus
• Ability to build positive rapport quickly with customers
• Ability to multitask in a fast-paced environment while adapting to changes
• Ability to perform duties while adhering to company policies and procedures
• Ability to create solutions and implement innovative changes
• Ability to lift and carry up to 30 lbs
• Ability to regularly work in the local BRC office as scheduled
• Ability to travel to the Lehighton Call Center for training/as needed
• High-speed data connection with a minimum of 400 Mbps download
• Quiet, dedicated office space for work-from-home training
• Dependability and ability to work overtime if needed

Core Competencies

Demonstrates strong customer service and sales skills, with the ability to troubleshoot technical issues and provide effective solutions. Proficient in communication and relationship-building, ensuring customer satisfaction and retention.

Highest-signal resume keywords

• Customer Service Experience
• Sales Skills
• Technical Troubleshooting
• Microsoft Office Proficiency
• Bilingual Spanish

ATS Optimization Keywords

Hard Skills

• Technical Troubleshooting
• Sales Techniques
• Payment Processing
• Product Knowledge
• Multitasking
• Problem-Solving
• Account Management
• Customer Education
• Cash Handling
• Equipment Handling

Soft Skills

• Active Listening
• Empathy
• Professionalism
• Team Collaboration
• Dependability

Certifications & Qualifications

• High School Diploma or G.E.D.
• Valid PA Driver's License

Industry Keywords

• Customer Retention
• Self-Service Options
• Brand Ambassador
• First-Interaction Resolution
• Fast-Paced Environment

Tools & Technologies

• Microsoft Office
• Outlook
• High-Speed Internet