Customer Service Representative- Plymouth, NH

Bar Harbor Bankshares; Plymouth (NH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Referral incentives

Employee stock purchase plan

Medical/dental/vision/life insurance

Paid holidays

401(k) plan

Paid vacation and sick time

Wellness program

Continuing education benefits

Job summary

Bar Harbor Bank & Trust is hiring a Customer Service Representative at our Plymouth, New Hampshire branch. You will greet customers, identify financial needs, and help open and service accounts, while building trusted relationships in the community.

The role emphasizes delivering outstanding service, processing transactions efficiently, and referring clients to bank products such as loans, trusts, investments, and insurance. This is a full-time, 40-hours-per-week position.

Qualifications

• Interest and experience in customer service and working knowledge of Windows.
• Banking knowledge and routine transactions, including account opening.

Responsibilities

• Assist customers with identifying financial needs and promote additional products/services.
• Refer customers for loans, trusts, investments, insurance, and other services.
• Support branch goals in deposits and loans and build community relationships.
• Process transactions promptly and provide courteous, professional service.
• Deliver effective resolutions and follow up on inquiries.

Skills

Customer service

Communication

Relationship building

Sales/referrals

Tools

Windows

Job description

As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you’re supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current, Full time, 40 hours per week opening for a Customer Service Representative at our Plymouth, New Hampshire branch!

In a Customer Service Representative role, you can expect to:

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid vacation and sick time, a wellness program, continuing education benefits, and more!

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran.

EEO is the law: English & Spanish version

• English - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
• Spanish - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf

EEO is the Law Poster Supplement

• https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Pay Transparency:

• https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf