Customer Service Representative- South Royalton, VT

Bar Harbor Bankshares; Royalton (VT); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Employee stock purchase plan

401(k) plan

Paid holidays

Medical/dental/vision/life insurance

Paid vacation and sick time

Wellness program

Continuing education benefits

Job summary

Bar Harbor Bankshares is looking for a dedicated Customer Service Representative in South Royalton, Vermont. In this role, you will be the first point of contact for customers, helping them address their financial needs and build lasting relationships.

Your responsibilities will include processing transactions, assisting customers in identifying financial products, and contributing to a supportive team environment. The position offers a competitive pay range of $15.00-$20.00 based on experience and skills, along with comprehensive employee benefits.

Qualifications

• Experience in customer service is essential.
• Basic understanding of banking operations.
• Ability to work collaboratively in a team.

Responsibilities

• Assist customers in identifying financial needs.
• Process transactions efficiently and courteously.
• Build trusting relationships within the community.

Skills

Customer service experience

Windows knowledge

Financial needs assessment

Job description

Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid vacation and sick time, a wellness program, continuing education benefits, and more!

As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you’re supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current, 40 hours per week opening for a Customer Service Representative in our South Royalton, Vermont branch!

In a Customer Service Representative role, you can expect to:

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

The compensation for this position is based on a variety of factors including experience, skills, and geographic location. We offer a competitive pay range and opportunities for growth and advancement within the organization. Pay Range: $15.00-$20.00

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran.

EEO is the law

English - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf  Spanish - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf

EEO is the Law Poster Supplement - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Pay Transparency - https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf