Customer Service Representative, Personal Lines Insurance

Marsh; Towson (MD); Hybrid; USD 41,000 - 77,000; Full time

Benefits offered by this job

Hybrid work – 3 days in office

Generous benefits

Tuition reimbursement

Stock purchase opportunities

Job summary

Marsh McLennan Agency is seeking a Customer Service Representative for the Personal Lines Insurance team. You will provide prompt, courteous support, process policy changes, prepare evidence of insurance, and conduct policy audits with accuracy.

Ideal candidates have a high school diploma, a Property & Casualty license or ability to obtain within 90 days, at least one year in Personal Lines Insurance and two years in customer service.

Qualifications

• High school diploma required.
• Property & Casualty license (or ability to obtain within 90 days).
• At least 1 year of Personal Lines Insurance experience.
• Two years of customer service experience.
• Legal work authorization to work in the U.S. without sponsorship now or in the future.

Responsibilities

• Provide prompt, courteous service to clients and colleagues.
• Process policy changes and prepare evidence of insurance.
• Conduct policy audits and maintain high accuracy.

Skills

Customer service

Personal lines insurance

US work authorization

Property & Casualty license

Education

High school diploma

Associates or Bachelor's degree preferred

Tools

EPIC

Job description

Company:

Marsh McLennan Agency

Description:

Marsh Agency

Customer Service Representative, Personal Lines Insurance

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Customer Service Representative at Marsh Agency.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Customer Service Representative on the Personal Lines Insurance team, you will be committed to prompt, courteous, knowledgeable service to clients and colleagues. You will work closely with our Personal Lines Insurance team providing support, which includes processing policy changes, preparing evidence of insurance, policy audits, etc., all while maintaining the highest level of accuracy.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• High school diploma required.
• Property & Casualty license (or ability to obtain within 90 days)
• At least 1 year of Personal Lines Insurance experience
• Two (2) years Customer Service experience
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

• Associates or Bachelors degree preferred
• Experience working with EPIC

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work – minimum of 3 days in office presence
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

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Who _ you _ are is who _ we _ are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers..

The applicable base salary range for this role is $41,200 to $76,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.