Customer Service Representative - Personal Lines

Plymouth Rock Assurance; Boston (MA); Presencial; USD 45 000 - 51 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

4 weeks accrued paid time off + 8 paid

Free onsite gym

Tuition Reimbursement

Low cost and excellent coverage health

Robust health and wellness program

Auto and home insurance discounts

Matching gift opportunities

Annual 401(k) Employer Contribution

Paid Family leave options

Professional development resources

Commuter benefits

Resumo da oferta

Plymouth Rock Assurance in Boston is seeking a Customer Service Representative to handle inbound calls from customers, agents and third parties, and to process policy changes with careful attention to detail. You will also work independently on projects, ensuring accurate data entry and timely follow-up.

The role emphasizes delivering high-quality customer service, cross‑team collaboration, and strong product knowledge, with opportunities for growth and professional development.

Qualificações

• Above average interpersonal, listening, communication and organizational skills.
• Good analytical and decision‑making skills.
• High energy and motivation to follow up and take ownership.
• Bachelor's or associate Degree.

Responsabilidades

• Research customer and agent inquiries and elevate issues to Supervisor as needed.
• Accurately enter and update policy information in a timely fashion in accordance with established procedure and handle phone inquiries.
• Manage time efficiently and handle multiple tasks in a fast-paced work environment.
• Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
• Deliver first call resolution and make it easy for the customer.
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.

Conhecimentos

Interpersonal skills

Listening skills

Communication skills

Organizational skills

Analytical skills

Decision making

High energy

Ownership

Formação académica

Bachelor’s degree

Associate degree

Descrição da oferta de emprego

As a Customer Service Representative, you will work in a dynamic environment where professionalism and commitment to a team environment is highly valued. Representatives manage inbound calls from our customers, agents, and third parties. The representative will also process policy change requests and work independently on project assignments, so attention to detail is essential. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions.

Responsibilities

• Research customer and agent inquiries and elevate issues to Supervisor as needed.
• Accurately enter and update policy information in a timely fashion in accordance with established procedure and handle phone inquiries.
• Manage time efficiently and handle multiple tasks in a fast-paced work environment.
• Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
• Deliver first call resolution and make it easy for the customer.
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment.
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.

Qualifications

• Above average interpersonal, listening, communication and organizational skills
• Good analytical and decision‑making skills
• High energy and motivation to follow up and take ownership
• Bachelor's or associate Degree

Benefits & Perks

• 4 weeks accrued paid time off + 8 paid national holidays per year & 2 Floating Holidays
• Free onsite gym at our Boston Location
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre‑Tax Commuter Benefits

Salary Range

The pay range for this position is $45,000 - $50,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About Plymouth Rock

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.