Customer Service Representative / Permit Tech

City of Bellmead, Texas; Waco (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

TMRS Retirement Plan with 2:1 employer

14 Paid Holidays

Paid Sick & Vacation

Longevity Pay

Education/Certification Pay

Health Joy App

Job summary

The City of Bellmead, Texas, is seeking a Customer Service Representative/Permit Technician to support the Utility Billing Department and Building Inspections. You will greet walk-in customers, process payments, and assist with daily cash reconciliation while delivering exceptional service.

Responsibilities include cashiering duties, assisting with permit processes, and providing technical support for inspections.

Qualifications

• High School Diploma or equivalent is required.
• Valid Class C Texas Driver's License is required.

Responsibilities

• Greet and assist walk-in customers and provide excellent customer service.
• Receive, enter, and reconcile daily cash payments.
• Provide technical support for Building Inspections.

Skills

Customer service

Cash handling

Bilingual

Education

High school diploma

Job description

We recognize that our employees are our most valuable resource and are necessary to fulfill our mission!

Benefits Of Working At Bellmead

• Competitive pay and excellent Benefits
• TMRS 7% Retirement Plan with 2:1 Employer Match
• Education/Certification Pay
• 14 Paid Holidays
• Paid Sick & Vacation
• Longevity Pay
• And MORE!!

Job Summary

Under general supervision of the Assistant Finance Director, the Customer Service Representative/Permit Technician serves as a representative of the Utility Billing Department and Building Inspections. Required to greet and assist walk-in customers, offering excellent customer service. Receives, enters, and reconciles daily cash payments and provides technical support for Building Inspections. Full Job Description

Required

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent
• Valid Class C Texas Driver's License

Preferred

• Cash handling experience
• 2 years of experience in an office environment
• Bilingual

2026-2027 Employee Benefits Guide

The City of Bellmead offers an excellent benefits package, including:

• Health Insurance: Four health plans through United Health Care, with 100% of the employee-only premium for the HSA (Health Savings Account) plans, paid by the City. The City contributes $50 to the employee’s HSA and matches contributions up to $25 per month.
• Dental Insurance: Coverage through United Health Care, with 100% of the employee-only premium paid by the City. (Dependent coverage available at employee's expense.)
• Vision Insurance: Offered through United Health Care, with 100% of the employee-only premium paid by the City. (Dependent coverage available at employee's expense.)
• Long-Term Disability Insurance: Provided at no cost to employees, covering 60% of monthly earnings (up to $7,500/month).
• Life Insurance/AD&D: Coverage of 1x the employee's salary (minimum of $50,000) at no cost to employees. (Dependent coverage available at employee's expense.)
• Short-Term Disability Insurance: Provides a monthly income if you are deemed disabled. Employee pays premium.
• Retirement Plan: Membership in the Texas Municipal Retirement System (TMRS) with a 7% employee contribution and a 2:1 employer match. Employees are vested after 5 years and eligible for retirement with 5 years of service at age 60 or 25 years of service at any age.
• Health Joy App: Free app offering 24/7 healthcare team access, digital insurance card storage, and health/dental benefit management.