Utility Field Technician -UB

City of Pearland, TX; Pearland (TX); On-site; USD 24,000 - 25,000; Full time

Job summary

The City of Pearland, TX is seeking a full-time Utility Billing Field Technician to lead and improve daily operations in the Utility Billing Division of the Finance Department. The role focuses on meter reads, field validations, and on-site customer support to ensure accurate billing and smooth service connections.

Ideal candidates have some meter reading experience, a High School diploma or GED, and a Texas Class C driver's license; a TCEQ CSI license is required or obtainable within one year.

Qualifications

• High School or GED required.
• Some meter reading experience preferred.
• Valid TX Class C Driver's License required.
• CSI License from TCEQ or to be obtained within one year.

Responsibilities

• Performs weekly water meter reads via drive-by for AMR/AMI meters for billing.
• Field validation to ensure information is accurate for billing.
• Completes daily work orders including start/stop service and reconnects.
• Maintains water meters and replaces meter apparatus as needed.
• Generates meter usage reports and checks for abnormal usage.
• Field validation for zero consumption accounts prior to billing.
• Assists customers in the field with meter reading education and troubleshooting.

Skills

Meter reading

Field work

Customer service

Drive-by AMR/AMI reads

Education

High School or GED

CSI License from TCEQ

Valid Class C Driver's License (TX)

Job description

The City of Pearland, TX is seeking to hire a full-time Utility Billing Field Technician to lead and improve aspects of the day-to-day of operations our Finance department in the Utility Billing Division. Are you a caring and dynamic leader? Are you service-oriented? Could you excel in a fast-paced environment? If so, you may be perfect for this position!

The Utility Billing Field Technician earns a competitive salary of $17.77 to $18.49 per hour based on qualifications. Additionally, the city pays all premiums for our employees' dental, long-term disability protection, and life insurance, plus the majority portion of the medical premium for employees and their dependents. We also offer a retirement plan through the Texas Municipal Retirement System (TMRS) with a 2:1 employer match, life insurance, disability, access to the city's recreation fitness center, employee assistance program, educational assistance, 11 paid holidays and 2 designated paid holidays, paid vacation, sick leave, and an active wellness program focusing on physical, mental, and financial health.

ABOUT THE CITY OF PEARLAND

The City of Pearland has received a Top Workplaces of 2023 USA award from Energage, a leading research firm that specializes in employee engagement and workplace culture each year across the United States. The City of Pearland has also been recognized as a Top Workplace in the Houston Metro Area 2023 by The Houston Chronicle.

Pearland is one of the fastest-growing cities in Texas due to affordable housing, outstanding schools, safe neighborhoods, and superb quality of life. Ranked among the top ten safest cities in Texas, Pearland residents know their families are safe and secure in the community and surrounding areas. Our close proximity to Houston, just a short 20-minute drive to downtown, allows residents to experience all the city has to offer, including professional sports, world-class cultural amenities, and recreation.

Employees of the City of Pearland use multi-directional communication and cross-functional teams to promote a greater understanding of the organization by employees at all levels. We have created a culture of continuous learning that encourages and supports employee development and growth. Our work environment is one where innovation is not only supported but encouraged.

A DAY IN THE LIFE OF THE UTILITY BILLING FIELD TECHNICIAN

Job Summary

The purpose of this class within the organization is for completion of daily, weekly, and monthly meter reads for billing. Perform work orders for start and end service, billing field validations, disconnect, and reconnects.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

Essential Functions

• Performs weekly water meter reads via drive-by for AMR and AMI meters for scheduled billing.
• Field validation to ensure information is accurate from meter reading for billing.
• Completes daily work orders which include start and stop service, re-reads for billing and upon customers request, delinquency shut off and reconnects, and more.
• Maintains water meters; Replaces water meters upon damages identified, replaces meter apparatus upon damages identified.
• Performs meter profile, 40-day usage report in the field for office analyzing to check for accuracy and/or abnormal water consumption.
• Field validation for all zero consumption accounts after meter readings are performed and prior to billing.
• Meet customers in field to assist and educate of meter reading, troubleshooting to locate inside or outside continuous usage, meter location, and more.

Additional Duties

• Assist in troubleshooting accounts at time that meter is not reading into the network.
  
• Performs city wide field validation for accuracy of account set up and billing.
  
• Assists Public Works as needed.
  
• Performs related work as assigned.

Minimum Education and Experience Requirements:

• Requires High School graduation or GED equivalent.
• Requires some meter reading experience.

Special Certifications and Licenses:

• CSI License from TCEQ or received in one year.
• Valid class C Driver's License issued by the State of Texas

For detailed information about this position, pleases review the attached job description.