Customer Service Representative - Per Diem

Partner's Healthcare; Newton (MA); Sur place; USD 25 000 - 33 000; Temps partiel

Résumé du poste

Mass General Brigham's Newton-Wellesley Hospital is seeking a Per Diem Customer Support Specialist to facilitate client relationships and resolve inquiries. This onsite role emphasizes strong communication, active listening, and reliable records management.

Responsibilities include handling inquiries via phone, email, and in person; documenting interactions in CRM; meeting production and quality standards; and participating in required training.

Qualifications

• Proven customer support experience or client service background.
• Strong phone/contact handling and active listening skills.
• Familiarity with CRM systems and practices.

Responsabilités

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards.
• Attend all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Performs other duties as assigned
• Complies with all policies and standards

Connaissances

Customer service

Active listening

Strong communication

CRM familiarity

Formation

High School Diploma or Equivalent

Outils

CRM software

Description du poste

Site: Newton-Wellesley HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Facilitates the relationship between companies and their clients.

Essential Functions

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards.
• Attend all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Performs other duties as assigned
• Complies with all policies and standards

Does this position require Patient Care (indirect/direct)? No

Qualifications

Education High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience customer service experience 0-1 year preferred

Knowledge, Skills & Abilities

• Proven customer support experience or experience as a client service representative. Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

Additional Job Details

• Remote Type Onsite
• Work Location 2014 Washington Street
• Scheduled Weekly Hours 0
• Employee Type Per Diem
• Work Shift Rotating (United States of America)
• Pay Range $17.71 - $23.55/HourlyGrade 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.