Customer Service Representative - PB

Prinsco, Inc.; Prinsburg (MN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Dental & Vision Insurance

Life Insurance (100% paid)

Short-Term Disability

HSA or FSA

Two Medical Plan Options

401(k) matching up to 5%

Job summary

Prinsco in Prinsburg, MN is seeking a Customer Service Representative to support order fulfillment and dispatch functions. The role emphasizes exceptional service, strong communication with sales, and resolving customer concerns in a manufacturing setting.

The candidate should have at least a six-month background in customer service, be highly organized, and proficient with MS Office; knowledge of IQMS is a plus. Compensation includes comprehensive benefits and a 401(k) match.

Qualifications

• High school diploma or GED required with six months of customer service or dispatch experience.
• Strong written and verbal communication skills.
• Highly organized with attention to detail.
• Proficient with MS Office; IQMS preferred.
• Able to handle confidential information discreetly.

Responsibilities

• Provide exceptional customer service in accurate order fulfillment and dispatch support.
• Build relationships with sales to understand customer needs and pricing.
• Handle customer concerns and provide timely resolutions and follow-ups.
• Maintain confidentiality and communicate effectively with teams.

Skills

Communication skills

Organizational skills

Problem solving

Written communication

Confidentiality

Education

High School Diploma or GED

Tools

MS Office

MS D365

IQMS

Job description

Job Details: Job Location: Prinsburg Plant - Prinsburg, MN, Salary Range: $21.00 - $24.00Hourly, Job Shift: First, Prinsco has an opportunity for a motivated Customer Service Representative.We offer a competitive compensation ($21-$24/hr depending on experience) and benefits package that includes dental, vision, 100% paid life insurance and short term disability, HSA or FSA, and two medical plan options. In addition, we offer a 401k that is matched up to 5% deferred and 100% vested immediately upon participation.

This is a great opportunity to learn and grow in a safe manufacturing environment, including:

• Provide exceptional customer service in the accurate fulfillment of orders, including supporting the dispatch function.
• Establish working relationships with sales to better understand customer needs, their unique product terminology and pricing.
• Handle all customer concerns and questions, providing resolutions and follow-up as needed.

Cultural Expectations:

• Demonstrate commitment to high personal & professional ethical standards
• Live out Prinsco values through hard work, relationships and integrity
• Be consistent with our mission; “To care. To contribute. To solve”

We require the following qualifications:

• High school diploma or GED required with a minimum of six months customer service or dispatch experience.
• Highly organized and detail-oriented individual with the ability to solve practical problems in situations where only limited standardization exists.
• Exceptional influencing skills with the ability to communicate well verbally and in writing.
• Proficient with MS Office products and IQMS preferred.
• Maintain confidentiality, exercising discretion when conveying and communicating with customers, employees, manager and corporate HR.

DISCLAIMER:

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Qualifications:

• High School Diploma or GED required with a minimum of six months of customer service experience preferred.
• Strong influencing and interpersonal skills with the ability to provide exceptional customer service on a consistent and daily basis and effectively present information one-on-one or in small groups to customers, clients, and other team members of the organization.
• Proficient computer skills, including MS Office and MS D365.
• Strong written skills with the ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Highly organized and detail-oriented with the ability to analyze data/facts/drawings to support valid conclusions and to solve practical problems or deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to work with mathematical concepts and statistical analysis.
• Demonstrated ability to collaborate across functions with teams and individuals.

Universal Expectations

• Demonstrate commitment to high personal & professional ethical standards.
• Live out Prinsco values through hard work, relationships, humble confidence, and integrity.
• Be consistent with our mission: To care. To contribute. To solve.
• Build and maintain open, honest working relationships with others, set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Work safely in all tasks, with all required tools and equipment.
• Maintain good housekeeping, including a clean, organized, and safe work area.
• Wear all required PPE, complying with all safety regulations and procedures.