Customer Service Representative - Patient Registration, Night Shift 7pm-7am

R1-Rc; Waco (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a patient access professional for the Providence Health Center in Waco, TX. You will support the check-in process, verify insurance, collect co-pays, and collaborate with care teams to ensure smooth patient flow.

The role requires exceptional customer service, composure in a fast-paced environment, and flexibility for night shifts (7pm–7am). A high school diploma or GED is required, with a background check and vaccination commitments expected.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Ability to multitask and adapt in a fast-paced environment.

Responsibilities

• Provide customer service and assist patients and families with check-in across multiple systems.
• Answer phones and collect accurate patient information quickly.
• Minimize registration delays and provide cost estimates when applicable.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Professionalism

Education

High School Diploma or GED

Job description

Location:

Ascension Providence Health Center, Waco, TX L&D Department Night Shift: 7pm - 7am; Work Mon-Tue, off Wed-Thu, work Fri-Sun (Week 1), then off Mon-Tue, work Wed-Thu, off Fri-Sun (Week 2). Repeat every 2 weeks.

What You'll Do:

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

What We're Looking For:

• Exceptional customer service experience, communication, and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass a background check, drug test, and meet vaccination requirements

What You'll Gain:

• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job:

• Make a Real Difference: Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.
• Fast-Paced, Never Boring: You'll move between systems, phone calls, and in-person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment: We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US-based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

• Competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.