Customer Service Representative - Patient Registration

r1rcm; Waco (TX); On-site; USD 20,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a Patient Access Representative at Ascension Providence Health Center in Waco, TX. You will be the first point of contact, ensuring fast, compassionate access to care in a frontline healthcare customer service role.

You’ll register patients, gather vital information, verify insurance, and provide cost estimates while collaborating with care teams to keep patient flow smooth. Training is provided as this role launches a healthcare career.

Qualifications

• Must have outstanding customer service and communication skills.
• Ability to stay calm and professional in a fast-paced healthcare setting.
• Experience with patient access, registration, insurance verification, or front desk is a plus.

Responsibilities

• Provide exceptional customer service during check-in across multiple computer systems.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care by minimizing delays in registration and answering questions clearly.
• Build trust with patients during illness, anxiety or confusion.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Professionalism

Phone etiquette

Insurance verification

Education

High School Diploma or GED

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Location

Ascension Providence Health Center, Waco, TX

Emergency Department

Shift

7am - 7pm; Work Mon-Tue , off Wed-Thu , work Fri-Sun (Week 1), then off Mon-Tue , work Wed-Thu , off Fri-Sun (Week 2). Repeat every 2 weeks.

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.

This is more than registration - it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You'll Do

• - Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• - Answer phones and gather accurate patient information quickly in a fast-paced environment
• - Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
• - Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• - Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• - Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

What We're Looking For

• Exceptional customer service experience, communication, and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass a background check, drug test, and meet vaccination requirements

What You'll Gain

• - Experience in healthcare administration & patient access
• - Exposure to revenue cycle, insurance processes, and hospital operations
• - Opportunity for growth within R1
• - A team environment focused on innovation, collaboration, and patient experience
• - Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job

Make a Real Difference : Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring : You'll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment : We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US-based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment,