Customer Service Representative - Patient Registration

R1 RCM; Nashville (TN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Customer Service Representative for Patient Registration. In this dynamic role, you will be the first point of contact for patients, guiding them through the registration process with care and efficiency. This position offers a unique opportunity to launch your healthcare career in a supportive environment, where you will learn essential skills while making a positive impact on patients' experiences. Join a dedicated team that values your growth and provides training to help you succeed in a fast-paced hospital setting. If you're ready to make a difference, this role is perfect for you.

Qualifications

• Strong customer service experience is essential for this role.
• Ability to multi-task and work quickly in a fast-paced environment.

Responsibilities

• Assist patients with registration while providing compassionate support.
• Input patient information accurately and efficiently across multiple screens.

Skills

Customer Service

Multi-tasking

Technology Proficiency

Compassionate Listening

Education

High School Diploma or GED

Job description

Customer Service Representative - Patient Registration

Customer Service Representative - Patient Registration

Location: Ascension St. Thomas Midtown Hospital & St. Thomas West Hospital
Shift: PRN, Part-time, and Full-time opportunities

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career.

Here’s what you can expect working in Patient Registration (Customer Service):

• Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk.
• Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
• Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. You must work quickly and expect the unexpected. This is not a casual desk job.
• A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements:

• High School Diploma or GED
• Excellent customer service experience

The base pay range for this US-based position is $14.69 - $20.28 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

R1 RCM Inc. is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

To learn more, visit: R1RCM.com