Customer Service Representative - Patient Registration

R1 RCM; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their Patient Registration team. In this dynamic role, you will support patients during their registration process, ensuring a compassionate and efficient experience. This position is perfect for those looking to start their healthcare career, as you will receive comprehensive training. The role demands a confident multi-tasker who can handle technology adeptly while providing excellent customer service. Join a supportive team that values your growth and career aspirations in a rewarding healthcare environment.

Qualifications

• Excellent customer service experience is crucial for this role.
• Must be able to multi-task and handle technology efficiently.

Responsibilities

• Assist patients with registration, answering questions and easing concerns.
• Work in a fast-paced environment, managing multiple screens and inputs.

Skills

Customer Service

Multi-tasking

Technology Proficiency

Communication

Education

High School Diploma or GED

Tools

Computer Systems

Phone Systems

Job description

Customer Service Representative - Patient Registration

Customer Service Representative - Patient Registration

Location: Ascension St. Thomas Midtown Hospital, Nashville, TN

Shift Hours: Wednesday - Friday 5:00AM-5:30PM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As our Customer Service Representative, you’ll help our patients check into the hospital. You’ll be the person they rely on to answer questions during registration, building trust by collecting information accurately and listening with compassion to address their fears and concerns.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need previous experience in healthcare. Since this is a hospital environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, making this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here’s what you can expect working in Patient Registration (Customer Service):

• Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins.
• Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety.
• Fast-paced work environment, often on your feet assisting patients with their registration. You must work quickly and expect the unexpected.
• A team you can rely on. We care about your progress toward career goals.

Requirements:

• High School Diploma or GED
• Excellent customer service experience

For this US-based position, the base pay range is $14.69 - $20.28 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

R1 RCM Inc. is dedicated to equal employment opportunity. The Company’s employment practices shall not be based on any person’s protected characteristic. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

To learn more, visit: R1RCM.com