Customer Service Representative - Patient Registration

R1 RCM; Evansville (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Service Representative for Patient Registration. In this dynamic role, you'll be the first point of contact for patients, helping them navigate the registration process with empathy and efficiency. This is an excellent opportunity to kickstart your healthcare career, where you'll receive comprehensive training and support. The role demands a confident multi-tasker who can handle technology and communicate effectively, making a real difference in patients' experiences during their hospital visits. Join a team that values your growth and offers a pathway to a fulfilling career in healthcare.

Qualifications

• Customer service experience is essential for assisting patients.
• Ability to multi-task and work with technology effectively.

Responsibilities

• Assist patients with registration in a fast-paced environment.
• Collect and input patient information accurately and compassionately.

Skills

Customer Service

Multi-tasking

Technology Proficiency

Communication

Education

High School Diploma or GED

Job description

Customer Service Representative - Patient Registration

Customer Service Representative - Patient Registration

Location: Ascension St. Mary's Health Evansville Northbrook

Shift Hours: Part Time, Monday - Friday 7:30 AM - 11:30 PM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion, and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly while also listening with compassion to address their fears, concerns, and questions.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, making this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here’s what you can expect working in Patient Registration (Customer Service):

• Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk.
• Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
• Fast-paced work environment, often on your feet assisting patients complete their registration. There is a lot of variation in health plans and coverage that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected.
• A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements:

• High School Diploma or GED
• Excellent customer service experience

For this US-based position, the base pay range is $14.00 - $18.24 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team, you’ll find the opportunity to constantly learn, collaborate across groups, and explore new paths for your career.

R1 RCM Inc. is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

To learn more, visit: R1RCM.com