Customer Service Representative - Patient Financials (Days) (Part-Time)

Tanner Health; Carrollton (GA); On-site; USD 36,000 - 42,000; Full time

Job summary

Tanner Health is seeking a Customer Service Representative to handle timely responses to calls and email inquiries via the PFS Customer Service line. The role supports deceased patient accounts, bankruptcy determinations, and attorney information requests, ensuring accurate and courteous service.

You will work with internal teams to resolve patient concerns, process correspondence, and maintain professional communication.

Qualifications

• Two years experience in patient accounting.
• Education: High School Diploma or GED.
• Must be able to spell and write business letters effectively and grammatically.
• Knowledge of spreadsheets and word processing helpful but not required.
• Detail oriented.
• Good verbal communication skills.

Responsibilities

• Respond to calls and email inquiries in a timely and accurate manner.
• Assist with deceased patient accounts, bankruptcy determinations, and attorney requests for information.
• Assist with receipt and distribution of PFS correspondence.
• Provide excellent customer service to internal and external customers and resolve patient concerns.

Skills

Communication

Teamwork

Prioritization

Detail oriented

Business writing

Education

High School Diploma or GED

Job description

The Customer Service Representative is responsible for timely and accurate responses to all calls and email inquiries received via the PFS Customer Service phone line and email systems. Assists with deceased patient accounts, bankruptcy determinations, and attorney requests for information. This position also assists with receipt and distribution of PFS correspondence. This position requires excellent customer service to all internal and external customers and requires good communication skills to resolve any patient concerns.

Required Knowledge & Skills

• Education: High School Diploma or GED
• Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Licenses and Certifications

None Required

Supervision

None required

Qualifications

• Business-like appearance.
• Neat and pleasant demeanor with the ability to communicate with a variety of people of different backgrounds.
• Ability to work closely with others, and function as a team member.
• Ability to analyze and prioritize workloads.
• Ability to be assertive without being abrasive.
• Two (2) years experience in patient accounting.
• Must be able to spell and write business letters which are effective, and grammatically correct.
• Knowledge of spreadsheets and word processing helpful but not required.
• Detail oriented.
• Good verbal communication skills.