Customer Service Representative, Part-time, Spanish Speaking (NHC/JSQ)

Hudson County Community College; New Jersey; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid sick time

Commuter benefits

Flexible work schedules

Employee discount marketplace

Job summary

Hudson County Community College in Jersey City, NJ, seeks a Part-Time Customer Service Representative (Spanish Speaking) to provide program information and registration services for Continuing Education offerings. You will safeguard records, support events and assist in developing courses with coordinators.

Strong English/Spanish communication, attention to detail, and reliable teamwork are essential. Eligible part-time staff receive paid sick time, commuter benefits, flexible schedules, and

Qualifications

• Three years of work experience required.
• Detail-oriented, punctual, and a self-starter.
• Effective communication, interpersonal skills and organizational abilities.
• Bilingual English & Spanish proficiency.

Responsibilities

• Provide Continuing Education program information to current and prospective students and the general public.
• Provide registration services to Continuing Education students; assist students with forms and records.
• Safeguard student information and documents per FERPA guidelines.
• Participate in Continuing Education events, recruiting outings, workshops and fairs.
• Support program coordinators in creating new and existing courses.
• Contact students about schedule changes and class cancellations.
• Complete data entry and daily tasks per College policies.

Skills

Bilingual English & Spanish

Detail-oriented

Effective communication

Education

Associate’s Degree

Tools

Ellucian Colleague

Job description

Position Description

Customer Service Representative, Spanish Speaking

Part-Time, JSQ/NHC

Hudson County Community College

Jersey City, NJ

Hudson is Home

Hudson is Home is about our people. Hudson County Community College truly cares about our faculty, staff, students and community. At HCCC, you will be respected, supported, and valued! Our caring, collaborative, and diverse culture is what defines us and together we can and will achieve our dreams!

Our Perks

HCCC provides part-time employees with paid sick time, employee assistance programs, commuter benefits plan option, flexible work schedules, employee discount marketplace, and more. Part-time employees are authorized to work a maximum of 24 hours per week.

About This Role

The School of Continuing Education and Workforce Development an exciting and entrepreneurial office within the College, which offers a wide variety of non-credit classes, courses, seminars and training sessions for the community. These offerings are focused on revitalizing careers, upgrading skills and credentials, growing businesses and pursuing pastimes and passions. Additionally, the HCCC Center for Business & Industry (CBI) is the area leader in developing and delivering educational classes and programs for Hudson County’s businesses, organizations and individuals. Join a winning team focused on serving the educational training needs of the Hudson County business community.

Summary Of Duties

What You’ll Do

• Provide Continuing Education program information to current and prospective students and the general public as well as other programs and services offered by HCCC that exist for both credit and non-credit.
• Provide registration services to Continuing Education students; assist students in completing and processing forms and records required by the College.
• Safeguard student information and documents consistent with College policies and FERPA guidelines.
• Participate in Continuing Education and College events, recruiting outings, workshops and fairs as needed.
• Participate in team briefings and keep updated on current course offerings, procedures and program changes.
• Learn about the different Continuing Education offerings by attending classes as needed.
• Work closely with program coordinators to support the creation of new and existing courses.
• Contact students to inform of schedule changes and/or class cancellations.
• Complete data entry and other daily tasks consistent with the policies and processes of the College and Continuing Education and Workforce Development.
• Remain flexible and adaptable in work schedules and work assignments as defined by the College and departmental needs.
• Willingness to work at either of the two designated work locations is required.
• Perform other related activities as required.

Qualifications

What You’ll Need

• Three years of work experience
• Detail-oriented, punctual, and a self-starter.
• Effective communication, interpersonal skills and organizational abilities.
• Bilingual (English & Spanish)
• Ability to identify problems and proactively fix them.
• Demonstrate conflict resolution ability and experience working with deadlines.

Preferred Qualifications

• Associate’s Degree
• Computer literate with strong working knowledge of Microsoft Office Suite including Outlook, Word, Excel and experience with Ellucian (formerly Datatel) Colleague or similar higher education platform preferred.

HCCC is an equal opportunity and affirmative action employer. We are committed to ensuring a diverse and inclusive learning and working environment. Decisions on employment are made on the basis of the qualifications of an individual for the particular position being filled. Women, veterans and minorities are encouraged to apply.