Customer Service Representative - Pacific Coast Composites, Fife, WA

GracoRoberts; Fife (WA); On-site; USD 28,000 - 36,000; Full time

Job summary

Pacific Coast Composites is seeking a reliable Customer Service Representative to support customers and internal teams in a fast-paced aerospace environment. You will ensure order accuracy, manage PO and payments, and contribute to on-time delivery.

The role requires one year of customer service experience, strong time management, and proficiency with Excel. You will work cross-functionally to enhance customer satisfaction and retention.

Qualifications

• 1 year of customer service experience.
• Excellent time management skills.
• Proficiency with Office Suites, including Excel.

Responsibilities

• Provide excellent customer service to customers via phone, email, and written communication.
• Process purchase orders and payments (credit card).
• Support growth initiatives through teamwork with a focus on customer satisfaction and retention.
• Assist all departments in meeting their goals.

Skills

Customer service

Time management

Tools

Excel

Office Suite

Job description

Pacific Coast Composites is seeking a reliable and detail‑oriented Customer Service Representative to support our customers and internal teams in a fast‑paced aerospace environment. This role plays a critical part in order accuracy, customer satisfaction, and on‑time delivery.

If you enjoy working with customers, managing details, and being a key part of operational success, this may be the perfect role for you.

Who We Are

With more than 30 years of experience, Pacific Coast Composites supplies materials and accessories to the aerospace industry—providing an alternative to large inventories and extended lead times. Our mission is simple: give customers what they want, when they want it, in the quantity they need—without compromising quality, ethics, or relationships.

Pay: $23/hr

Location: Fife, WA

Your Duties

• To provide excellent customer service to our customers via phone, email and written communication.
• Process purchase orders and credit card payments.
• Support growth initiatives through dedicated teamwork with a focus on customer satisfaction and retention.
• Assist all departments in meeting their goals.

Requirements

• One year of experience in customer service-related position.
• Excellent time management skills.
• Knowledge of Office Suites, including Excel.