Customer Service Representative (Operations Team)

Loloi Rugs; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid parental leave

401(k) with employer match

Culture of meritocracy and growth

Job summary

Loloi Rugs is seeking a motivated and enthusiastic Operations Customer Service Representative in Dallas, TX for a full-time role. You will maintain standards, build customer relationships, and handle orders and returns with accuracy and speed.

Ideal candidates will have 2+ years in customer‑oriented roles, strong communication, and the ability to stay professional under pressure. We offer benefits, a culture of growth, and a family‑owned environment.

Qualifications

• Must be able to multi‑task, prioritize and manage time effectively.
• Excellent verbal and written communication skills.
• Proficiency in administrative and documentation procedures.
• Ability to always remain professional and courteous with customers.

Responsibilities

• Maintain company standards to ensure high-quality service.
• Build relationships with customers to ensure satisfaction and repeat purchasing.
• Navigate proprietary software to process and/or modify 45 emailed and/or web submitted orders daily.
• Issue return authorizations and process credits, along with rebills to resolve shipping discrepancies within 24-48 hours of submission.
• Process an average 15-20 new accounts per day.
• Identify, assess, and maintain follow‑up on customers whose queries have been resolved, ensuring they are satisfied with the outcome.
• Maintain an average 90% QA score monthly for orders processed.
• Attend required departmental meetings.
• Coordinate with internal departments to find solutions and resolve matters.
• Provide customers/reps with accurate shipping quotes and services.
• Possess the ability to organize and maintain a positive & productive work environment as well as an organized and clean work area.

Skills

Multi-tasking

Verbal and written communication

Professional demeanor

Customer relationship building

Education

High School Diploma or equivalent; college degree preferred

Tools

Proprietary software

Job description

Loloi Rugs is seeking a motivated and enthusiastic Operations Customer Service Representative based full-time in Dallas, TX.

Responsibilities

• Maintain company standards to ensure high-quality service
• Build relationships with customers to ensure satisfaction and repeat purchasing
• Navigate proprietary software to process and/or modify 45 emailed and/or web submitted orders daily
• Issue return authorizations and process credits, along with rebills to resolve shipping discrepancies within 24-48 hours of submission
• Process an average 15-20 new accounts per day
• Identify, assess, and maintain follow‑up on customers whose queries have been resolved, ensuring they are satisfied with the outcome
• Maintain an average 90% QA score monthly for orders processed
• Attend required departmental meetings
• Coordinate with internal departments to find solutions and resolve matters
• Provide customers/reps with accurate shipping quotes and services
• Possess the ability to organize and maintain a positive & productive work environment as well as an organized and clean work area

Qualifications

• Must be able to multi‑task, prioritize and manage time effectively
• Excellent verbal and written communication skills
• Proficiency in administrative and documentation procedures
• Ability to always remain professional and courteous with customers

Requirements

• High School Diploma or equivalent; college degree preferred
• 2+ years of related work experience in a customer‑oriented environment

What We Offer

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family‑owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.