Order Processing & Customer Care Specialist (Dallas, On-Site)

Loloi Rugs; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid parental leave

401(k) with employer match

Growth opportunities

Job summary

Loloi Rugs in Dallas, TX, is seeking an Order Processing Customer Service Representative to join our growing, family-owned team. This on-site role requires strong multitasking, excellent communication, and a professional demeanor to support customers from order intake to delivery.

You will manage 45 daily orders, maintain a 90% QA score, and uphold a 12-hour SLA while coordinating with internal teams. Benefits include health/dental/vision and a 401(k) match.

Qualifications

• Must multi-task and manage time effectively.
• Excellent verbal and written communication skills.
• Proficiency in administrative and documentation procedures.
• Professional and courteous with customers.

Responsibilities

• Maintain company standards to ensure high-quality service.
• Build relationships with customers to ensure satisfaction and repeat purchasing.
• Navigate proprietary software to process and/or modify 45 emailed and/or web submitted orders daily.
• Maintain an average 90% QA Score monthly for orders processed.
• Maintain a customer response SLA of 12 business hours.
• Record customer information within our customer service database.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.

Tools

Proprietary order system

Job description

Loloi Rugs in Dallas, TX, is seeking an Order Processing Customer Service Representative to join our growing, family-owned team. This on-site role requires strong multitasking, excellent communication, and a professional demeanor to support customers from order intake to delivery.

You will manage 45 daily orders, maintain a 90% QA score, and uphold a 12-hour SLA while coordinating with internal teams. Benefits include health/dental/vision and a 401(k) match.