Customer Experience & Operations Specialist

Loloi Rugs; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid parental leave

401(k) with employer match

Culture of meritocracy and growth

Job summary

Loloi Rugs is seeking a motivated and enthusiastic Operations Customer Service Representative in Dallas, TX for a full-time role. You will maintain standards, build customer relationships, and handle orders and returns with accuracy and speed.

Ideal candidates will have 2+ years in customer‑oriented roles, strong communication, and the ability to stay professional under pressure. We offer benefits, a culture of growth, and a family‑owned environment.

Qualifications

• Must be able to multi‑task, prioritize and manage time effectively.
• Excellent verbal and written communication skills.
• Proficiency in administrative and documentation procedures.
• Ability to always remain professional and courteous with customers.

Responsibilities

• Maintain company standards to ensure high-quality service.
• Build relationships with customers to ensure satisfaction and repeat purchasing.
• Navigate proprietary software to process and/or modify 45 emailed and/or web submitted orders daily.
• Issue return authorizations and process credits, along with rebills to resolve shipping discrepancies within 24-48 hours of submission.
• Process an average 15-20 new accounts per day.
• Identify, assess, and maintain follow‑up on customers whose queries have been resolved, ensuring they are satisfied with the outcome.
• Maintain an average 90% QA score monthly for orders processed.
• Attend required departmental meetings.
• Coordinate with internal departments to find solutions and resolve matters.
• Provide customers/reps with accurate shipping quotes and services.
• Possess the ability to organize and maintain a positive & productive work environment as well as an organized and clean work area.

Skills

Multi-tasking

Verbal and written communication

Professional demeanor

Customer relationship building

Education

High School Diploma or equivalent; college degree preferred

Tools

Proprietary software

Job description

Loloi Rugs is seeking a motivated and enthusiastic Operations Customer Service Representative in Dallas, TX for a full-time role. You will maintain standards, build customer relationships, and handle orders and returns with accuracy and speed.

Ideal candidates will have 2+ years in customer‑oriented roles, strong communication, and the ability to stay professional under pressure. We offer benefits, a culture of growth, and a family‑owned environment.